SWA/SSA PHONE ROOM

Summit County (OH)•Akron, OH

36d•$21 - $21

About The Position

The Social Worker Assistant/Social Service Aide ("Case Aide") is responsible for supporting the child welfare casework team in provision of services to caregivers, children, and families served by Summit County Children Services, including assessment of child safety and risk when interfacing with children and families served. The Case Aide is committed to practicing cultural competence by working respectfully and effectively with people of all cultures, classes, races, genders, ethnic backgrounds, religions, sexual orientations, mental and physical abilities, ages, and appearances in a manner that respects and preserves the dignity of all. The Case Aide commits to adhere to SCCS' mission, vision, and values at all times. Essential Duties and Responsibilities include the following. Other related duties may be assigned.

Requirements

Associate degree in Social Work, Counseling, Psychology, Sociology, Criminal Justice, Child and Family Development, Human Development and Family Studies, or other human services related field; or Two (2) years' experience working directly with families and/or children in a human services or childcare setting.
Incumbent must possess a valid State of Ohio drivers' license with no more than eight (8) points on thier driving record at any time to drive htheir own vehicle and no more than six (6) points to drive an agency vehicle. Incumbent must also possess auto insurance as defined by Ohio Administrative Code (OAC) at all times. Incumbent must also adhere to agency policies that address these topics.
Ability to read and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from supervisors, clients, and the general public. Demonstrated excellence in customer service required.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual must have demonstrated knowledge in all Microsoft Office products including, but not limited to Word, Excel, PowerPoint and Access, as well as Publisher; demonstrated knowledge of audiovisual equipment as it pertains to the training environment.
Incumbent is required to travel to/from Agency meetings within the County and State as directed, and as required for job duties. Travel requires the use of a vehicle insured in the incumbent's name unless a County-owned vehicle is secured pursuant to contract language and/or Agency policy/procedure. Personal vehicles must be in good working order and appropriately accommodate passengers as needed.
Regular attendance is required. Incumbent must always adhere to Agency policies regarding use of time off.
Incumbent is always required to adhere to Agency rules & regulations and support the mission, vision & guiding principles.

Nice To Haves

Prior experience working with the Statewide Automated Child Welfare Information System (SACWIS) and/or Traverse Document Management System preferred.

Responsibilities

Assists the Child Welfare (CW) Caseworker with support activities; Assists with placement activities and accompanies CW Caseworker in the field as needed.
Responds to all inquiries/complaints, whether written, in person (walk in), via telephone/email communication, from the community utilizing the screening guide and other established agency policies to inform screening decisions.
Arranges, coordinates and/or supervises visitation at the Family Interaction Center, Family Enrichment Center, in the community, parent or relative/caregiver homes; Teaches parents basic parenting skills, child development, rearing, discipline and age-appropriate parent/child interaction, as needed.
Coordinates and works closely with other community service providers, i.e., doctors, therapists, schools, and courts on behalf of the children on caseload; Coordinates or provides transportation for children to doctors, school, therapy and community agencies as needed.
Works with clients to obtain case related information and/or completion of forms; Delivers agency communication(s) to clients and/or caregivers as needed/directed; Assists in the delivery of resources/goods to clients at the direction of the CW Caseworker and/or supervisor.
Acts as agency liaison to camp programs and communicates with staff and caregivers regarding camp options and deadlines; Assists in the coordination of camp application documentation including, but not limited to medical forms, financial aid information, etc.; Oversees the application and funding process for special camps (sports, band, church, etc.) as needed/requested.
Accesses Statewide Automated Child Welfare Information System (SACWIS) and enters information, as needed/required by assigned job duties; Extracts information and inputs activity logs, as needed; Gathers data and completes statistical reports to capture unit outcomes and demographic data as requested by supervisor or chain of command.
Scans case-related material into Electronic Document Management System (EDMS) (aka Traverse) and notifies associated persons of newly scanned material, when appropriate.
Performs oral swabs and documents appropriately, as directed.
Works collaboratively with the Legal Department to prepares testimony and other documentation required for court review hearings, dispositional hearings, trials, finalization hearings, or other required hearings; Represents the Agency's position in court.
Supports other units/departments as needed; Available for Case Aide duties in all Social Service and/or Social Service Programs departments as required/directed by chain of command.
Assists in the orientation/shadowing of agency staff as required by the employee's chain of command.
Attends and participates in supervision meetings as established by the employee's chain of command and based on the needs of the worker/caseload; Attends and participates in all agency meetings including unit, department, division and all staff meetings.
Attends trainings as identified by the chain of command regarding child welfare as required.
Adheres to all agency policies and procedures, including but not limited to Professional Ethics and Conflict of Interest and adherence to the National Association of Social Workers (NASW) Code of Ethics, regardless of licensure.