Social Work Supervisor

County of Mecklenburg, NC•Charlotte, NC

22h•$69,389 - $86,736•Onsite

About The Position

The Department of Community Resources (DCR) through its Community Resource Centers, supports the core departments of Mecklenburg County Health and Human Services (HHS) in doing their business through an integrated service delivery model of subject-matter experts from each core department and community partners who provide services to County residents in our HHS Community Resource Centers. In addition, DCR is responsible for administering Child Support Services, Economic Services, MeckSuccess, HOMES, and Workforce Development programs, as well as Integrated Health and Human Services Mail Services. Position Specific Summary Supervisor has oversight over the daily operations for Partnership Services and SSI/SSDI, Outreach, Access and Recovery (SOAR). Partnership Services assists customers seeking emergency medication assistance, financial assistance resources with rent and utilities and community resource that may present in person or call-in the agency. The SOAR program is designed to increase access to the disability income benefit programs administered by the Social Security Administration (SSA) for eligible adults and children who are experiencing or at risk of homelessness and have a serious mental illness, medical impairment, and/or a co-occurring substance use disorder. Position Summary Provides direct supervision, training, support, review and evaluation of professional technical and para-professional staff involved in areas which include a broad range of Social Services. This position compiles reports and data to ensure compliance with established policies and procedures as well as assignment and monitoring of cases. This position provides feedback to staff to enhance their capabilities to perform efficiently. Location: This individual will provide on-site support to both the Ella B. Scarbrough and Valerie C. Woodard Community Resource Centers.

Requirements

Minimum of five years of social services or human services experience
Bachelor's degree in Human Services, Health or related field
Requires a valid North Carolina or South Carolina Driver's License
Requires County Driving Privileges
Knowledge of general social work principles and available resources
Knowledge of social services procedures, practices and methods
Knowledge of social services related federal, state and local laws, rules and regulations relating to provision of public assistance, and social welfare
Knowledge of case management methods and techniques
Knowledge of services offered by the county and other local public and private community-based service agencies
Skills Interpreting and implementing local, state and federal regulations that govern Health and Human Services
Skills Explaining and advocating for the needs of children, families, the elderly, disable adults and the impoverished
Demonstrated leadership skills
Excellent communication skills – both written and spoken
Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
Building Partnerships: Identifying opportunities and taking action to build strategic relationships
Building Trust: Interacting with others in a way that instills confidence in one’s intentions and those of the organization
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
Delegating Responsibility: Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organization’s and individuals’ effectiveness
Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
Proficient in applicable computer programs

Nice To Haves

Master's degree in Social Work, Counseling or a related Human Services degree preferred
Experience working in high-volume environments

Responsibilities

Supervise, train and evaluate the performance of technical and professional staff
Consult with teams and staff on individual case assignments
Develop procedures to meet department or program goals, ensuring adherence to regulatory guidelines. Reviews information with teams or staff members to provide guidance and direction in the delivery of services
Establish performance objectives, conduct periodic reviews, and lead progress toward objectives
Monitor budget activities and adjusts expenditures; makes budget recommendations as appropriate
Review and audits staff cases and workloads to prioritize duties and referrals for new cases
Complete monthly and quarterly program reports
Provide consultation to staff in complex case situations, acute emergencies, or cases which require a high-level decision
Communicate with and visit other public and private welfare agencies, hospitals and other institutions to exchange information and develop resources
Seek additional resources and partnership to increase funding and expand services
Review and analyze activity reports and statistics for continuous awareness of program operation
May be required to staff shelters in the event of a disaster