Social Work Supervisor - Queens Older Adult Centers

Jewish Association for Services for the Aged • New York, NY

3d • Onsite

About The Position

The Social Work Supervisor plays a vital leadership role within JASA’s Older Adult Centers (OAC), overseeing the clinical and administrative functions of the Case Management team. This position provides direct supervision, guidance, and support to Case Managers while ensuring high-quality, compliant, and person-centered services for older adults. The Supervisor helps strengthen the continuum of care and ensures clients have access to critical benefits, resources, and supports that promote safety, stability, and independence.

Requirements

• Master’s degree in Social Work from an accredited college or university; master’s degree in counseling, gerontology, psychology, or a related field preferred
• Strong verbal and written communication skills in English; proficiency in Spanish, Chinese dialects, or Russian is a plus
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Excellent interpersonal skills with a collaborative and supportive leadership approach
• Demonstrated cultural competence and sensitivity to diverse backgrounds, identities, and lived experiences
• Computer proficiency and the ability to learn and utilize program-specific systems (currently Vive)

Responsibilities

• Provide direct supervision and clinical guidance to Case Managers, including facilitating monthly staff meetings in collaboration with the Associate Director
• Review and approve case notes and Information & Assistance logs to ensure quality, accuracy, and compliance
• Identify and escalate high-risk cases or emergency situations involving OAC clients to the Associate Director
• Assess staff training needs and ensure participation in professional development and funder-required trainings
• Monitor program data and performance using electronic client record systems (currently Vive)
• Support Program Directors with the preparation and submission of reports to city and private funders
• Ensure program coverage at Older Adult Centers during staff vacancies or extended leaves of absence
• Participate in emergency operations, including Cooling Centers and Make-Up Days, which may occur after hours or on weekends, as required by city funders
• Maintain an active caseload to provide in-person case assistance at Older Adult Centers, as needed
• Lead outreach and community education efforts to increase awareness of JASA’s Information & Assistance services
• Coordinate access to essential entitlements and supports, including Medicare, Medicaid, and home-based services
• Perform additional administrative and clinical duties to support overall center operations

Benefits

• Make a meaningful impact in the lives of older adults and their families
• Join a mission-driven organization committed to equity, dignity, and high-quality services
• Work alongside a dedicated, experienced, and supportive team
• Opportunities for professional growth and leadership development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager