The position involves providing supervisory oversight of case management and on-site programming services rendered by Residential Services programs ESSHI and SARA. The role requires maintaining oversight and monitoring the status of all cases identified as elevated risk, as well as supervising Resident Service Coordinators and the direct service to clients related to the development and implementation of a written case plan for the provision of the full range of social services as per JASA’s HRA Contract for SARA and JASA’s NYS DOH Contract for ESSHI. The position also includes informing the Associate Director of emerging issues and/or crisis situations with clients, assisting with home visits, supervising MSW interns if applicable, representing the agency at community conferences and meetings, developing and facilitating staff training sessions, participating in training and unit meetings, and completing required case records, reports, and statistics.