Social Work Case Manager

UnitedHealth Group • Milwaukee, WI

208d • $59,500 - $116,600 • Onsite

About The Position

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual's physical, mental and social needs - helping patients access and navigate care anytime and anywhere. As a team member of our Optum at Home product, together with an interdisciplinary care team we help patients navigate the health care system, and connect them to key support services. This preventive care can help patients stay well at home. We're connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing together. The DSNP program combines Optum trained clinicians providing intensive interventions customized to the needs of each individual, in collaboration with the Interdisciplinary Care Team. United providers serve patients' in their own homes through annual comprehensive assessments, ongoing visits for higher risk members, care coordination during transitions from the hospital or nursing home and ongoing care management. The program's interdisciplinary care team approach provides needed care in person and through telephonic interventions in collaboration with the members Primary Care Provider and other members of the interdisciplinary care team.

Requirements

• Master's Degree in Social Work
• Current/unrestricted licensure in one of the following: Advanced Practice Social Worker (APSW), Independent Social Worker (ISW), Licensed Certified Social Worker (LCSW)
• 2+ years of social work experience
• Experience working with electronic medical records, MS Word, Excel and Outlook
• Proven effective time management and communication skills
• Dedicated work area established that is separated from other living areas and provides information privacy
• Access to high-speed internet
• Ability to travel 75% of the time (Travel is restricted to only 60-mile radius, other visits are made virtually)
• Valid driver's license
• Access to reliable transportation

Nice To Haves

• Case Manager Certification (CCMC)
• Experience with arranging community resources
• Experience working in Duals (DSNP) and/or Medicaid environment
• Field based work experience
• Experience working with populations with complex social and medical needs including adults with serious mental illness and emotional disturbances, members with substance use disorders, and members with other complex or multiple chronic conditions
• Demonstrated ability to work with diverse care teams in a variety of settings including non-clinical settings (primarily patient homes)
• Background in managing populations with complex medical or behavioral needs

Responsibilities

• Assist in coordinating Medicaid/Medicare benefits with a multidisciplinary team approach
• Build relationships and work with a variety of populations within the community
• Work with populations with complex social and medical needs including adults with serious mental illness and emotional disturbances, members with substance use disorders, and members with other complex or multiple chronic conditions
• Assess the members within the scope of licensure and with the frequency established in the model of care
• Establish goals to meet identified health care needs
• Plan, implement and evaluate responses to the plan of care
• Work collaboratively with a multidisciplinary team to engage resources and strategies to address medical, functional, and social barriers to care
• Communicate with the patient's PCP, specialists, or other health care professionals as appropriate
• Assess patient needs for community resources and make appropriate referrals for service
• Completely and accurately document in patient's electronic medical record
• Participate in collaborative multidisciplinary team meetings to optimize clinical integration, efficiency, and effectiveness of care delivery
• Maintain credentials essential for practice, to include licensure, certification (if applicable) and CEUs
• Demonstrate a commitment to the mission, core values and goals of UnitedHealth Group and its healthcare delivery including the ability to integrate values of compassion, integrity, performance, innovation and relationships in the care provided to our members

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Master's degree