Social Work Care Coordinator - Childhood Communication Center

Children’s Hospital of Philadelphia•Philadelphia, PA

About The Position

Collaborates closely with the multidisciplinary staff to provide a coordinated experience to patients and families. Receives a high volume of consults from a variety of sources and gathers pertinent medical and psychosocial information to help determine level of acuity and appropriate resources. Plans and implements social work referrals and coordinates patient disposition. Provides service coordination and may be responsible for utilization management and pre-authorization. This role supports an Outpatient Speech and Audiology Clinic within the Center for Childhood Communication which averages around 50 appointments per day. The role is consultation based but this coordinator plays a key role in the multidisciplinary team including a neuropsychologist and family therapists. The ideal candidate for this role has strong organizational skills and familiarity with resources available to patients and families diagnosed with hearing loss or difficulties with speech development. Additionally, they should have experience with accessing IBHS/ABA services, FMLA application assistance, Auditory Device Applications, Medical Assistance Transportation Programs and Early Intervention Services. Candidates that have experience within a speech and audiology setting are highly preferred.

Requirements

Bachelor's Degree Social Work, related discipline, such as psychology, behavioral health, sociology, etc. Required
At least three (3) years if degree is other than Social Work (related discipline) Required
Ability to act independently, autonomously and exercise appropriate clinical judgment.
Excellent communication, time management and organizational skills.
Ability to work effectively with all departments and all levels of professionals.
Excellent customer service orientation and strong interpersonal skills.
Computer skills that include data input into multiple systems, working knowledge of Word and Excel.

Nice To Haves

At least two (2) years experience in healthcare or community resource agency
Candidates that have experience within a speech and audiology setting are highly preferred.

Responsibilities

Conducts needs assessments and provides support and community-based referrals to patients and families to address identified concerns, including dispersing concrete resources (with MSW approval), coordinating appointments, arranging transportation, etc.
Communicates assessments and collaborates with all members of the health care team, family and managed care organizations.
Collaborates with area social workers to provide optimal support, intervention and discharge planning for patients and their families.
Participates in the development of the psychosocial support plan. The plan will take into account the needs, wishes, strengths and limitations of the patient, family, and the community resources
Partners with team and families to facilitate understanding of care plan and the process for transition to the next level of care or to home.
Able to identify, access and coordinate recommended treatment and community referrals
Establishes relationships with key contacts at service providers and community agencies. Works collaboratively with contacts to ensure patient needs are met.
Engages in process improvement work both within the institution and with community partners to provide best possible outcomes for patients and families.
Responsible for documenting activities in the medical record.
Provides insurance pre-authorization and utilization management and related service coordination for patients who are medically cleared and require alternative behavioral health services requiring insurance updates.