Social Services Technician

State of Delaware•Dover, DE

About The Position

Introduction Make a Difference with DHSS Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession. For more information, please visit https://dhss.delaware.gov/dhss/ today! Summary Statement The incumbent in this position enrolls eligible participants in the Women, Infants and Children (WIC) program. The WIC program provides supplemental food, nutrition education and referrals for health and social services to pregnant, post-partum and breastfeeding women, infants and children up to age five. The duties include answering phones, scheduling appointments, interviewing clients, entering demographic data in the WIC computer system and issuing vouchers to clients who have been certified by the nutritionist.

Requirements

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
Six months experience in document processing which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures, resolve deficiencies, interpret information, and track and monitor activities.
Six months experience in record keeping.
Knowledge of health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.
Knowledge of using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
Applicants must be legally authorized to work in the United States.
The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
DHSS does not provide employment-based sponsorship.
All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment.

Responsibilities

Distributes program benefits/resources to eligible clients.
Distributes forms, brochures, fact sheets and other related information.
Completes or assist clients in completing preliminary information and reviews forms for completeness.
Provides routine information regarding programs.
Writes and mails letters.
Keeps records, submits required reports, completes or types routine forms or letters, addresses.
Gathers routine information according to a standard format for use in determining eligibility of benefits.
Conducts follow up activities on clients as assigned.
Refers clients/cases to appropriate agency for additional resources.
May prepare and submit source documents on case/client activity for data entry in accordance with established policies and procedures and may input data into an automated client information system.
Receives and records applicant, recipient or vendor complaints concerning reception area problems, solves routine problems, or refers to appropriate worker.
Arranges or reminds clients of interviews or related appointments, follows up to determine client's reason if appointment is not kept, and reschedules if necessary and may visit clients and/or ensure clients receive adequate transportation.