SOCIAL SERVICES SUPERVISOR/EXPERT

State of Arkansas • Pocahontas, AR

4d

About The Position

The Social Services Supervisor/Expert is responsible for overseeing social service programs, ensuring compliance with state and federal policies, and providing guidance to staff. This role involves strategic planning, program evaluation, and supervision of case management to improve service delivery and client outcomes. The Supervisor/Expert serves as a subject-matter authority in social work practices, policy development, and stakeholder engagement.Primary ResponsibilitiesThe assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts.
Supervise, mentor, and evaluate social services staff.
Develop and implement policy and program initiatives to improve service delivery.
Conduct program audits and quality assurance to ensure compliance.
Provide expertise in crisis intervention, case management, and legal compliance.
Coordinate with government agencies, community organizations, and advocacy groups.
Lead statewide social services initiatives and high-priority programs.
Oversee compliance with federal, state, and agency regulations.
Provide technical expertise in crisis management, program development, and inter-agency collaboration.

Requirements

• Be prepared to work non-standard work hours, which often include evenings, weekends and holidays; be on a 24-hour on-call rotation for up to 7 days at a time.
• Operate a motor vehicle safely according to applicable laws at any time of day or night.
• Have reliable personal transportation; extensive in-state travel ability; maintain a valid driver’s license and current auto insurance.
• Ability to work with families who are experiencing poverty, addiction, and/or some type of neglectful or abusive situation; to lift weight (i.e., picking up children) up to 50 lbs.; ability to transport children and adults, ability to deal with complex situations and problem solve those situations, ability to deal with stressful situations.
• Case management and service coordination
• Knowledge of crisis intervention and de-escalation techniques
• Knowledge of Arkansas social service laws, policies, and regulations
• Proficiency in data management, reporting, and documentation
• Familiarity with trauma-informed care and cultural competency
• Understanding of behavioral health and protective services
• Leadership and mentorship skills for supervisory roles
• Minimum of four years of work experience in human services programs or public service work, including one year in a supervisory or leadership capacity.
• Required to have a background check and child/adult maltreatment registry check.

Nice To Haves

• A bachelor's degree in social work, sociology, psychology, or a related field; and four years of experience in child welfare or human service programs.

Responsibilities

• Supervise, mentor, and evaluate social services staff.
• Develop and implement policy and program initiatives to improve service delivery.
• Conduct program audits and quality assurance to ensure compliance.
• Provide expertise in crisis intervention, case management, and legal compliance.
• Coordinate with government agencies, community organizations, and advocacy groups.
• Lead statewide social services initiatives and high-priority programs.
• Oversee compliance with federal, state, and agency regulations.
• Provide technical expertise in crisis management, program development, and inter-agency collaboration.

Benefits

• a pension
• maternity leave
• paid state holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level