SOCIAL SERVICES SUPERVISOR/EXPERT

State of Arkansas•Van Buren, AR

19h

About The Position

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others. The Social Services Supervisor/Expert is responsible for overseeing social service programs, ensuring compliance with state and federal policies, and providing guidance to staff. This role involves strategic planning, program evaluation, and supervision of case management to improve service delivery and client outcomes. The Supervisor/Expert serves as a subject-matter authority in social work practices, policy development, and stakeholder engagement.

Requirements

Case management and service coordination
Knowledge of crisis intervention and de-escalation techniques
Knowledge of Arkansas social service laws, policies, and regulations
Proficiency in data management, reporting, and documentation
Familiarity with trauma-informed care and cultural competency
Understanding of behavioral health and protective services
Leadership and mentorship skills for supervisory roles
Minimum of four years of work experience in human services programs or public service work, including one year in a supervisory or leadership capacity.
Required to have a background check and child/adult maltreatment registry check.

Nice To Haves

Bachelor’s degree in social work, sociology, psychology, or a related field; plus, four years of experience in a child welfare or human service program or related field.

Responsibilities

Reviewing and approving workers' travel, CHRIS work, prepping for court, TDM's/Protection Plans, filling in during times of non-availability, and staffing.
Help prioritize activities, adhering to time frames and deadlines.
Reviewing/monitoring work performance, policies, procedures, ensuring there is delivery of services which follow policy and law.
Coordinating with other agencies for services.
Conducting presentations to organizations (when needed).
Other duties as assigned.
Supervise, mentor, and evaluate social services staff.
Develop and implement policy and program initiatives to improve service delivery.
Conduct program audits and quality assurance to ensure compliance.
Provide expertise in crisis intervention, case management, and legal compliance.
Coordinate with government agencies, community organizations, and advocacy groups.
Lead statewide social services initiatives and high-priority programs.
Oversee compliance with federal, state, and agency regulations.
Provide technical expertise in crisis management, program development, and inter-agency collaboration.