SOCIAL SERVICES SUPERVISOR/EXPERT

State of Arkansas • West Memphis, AR

4d

About The Position

The Social Services Supervisor/Expert is responsible for overseeing social service programs, ensuring compliance with state and federal policies, and providing guidance to staff. This role involves strategic planning, program evaluation, and supervision of case management to improve service delivery and client outcomes. The Supervisor/Expert serves as a subject-matter authority in social work practices, policy development, and stakeholder engagement.Primary ResponsibilitiesThe assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts.

Requirements

• Four years of experience in a child welfare or human service program is required.
• Minimum of four years of work experience in human services programs or public service work, including one year in a supervisory or leadership capacity.
• Required to have a background check and child/adult maltreatment registry check.
• Case management and service coordination
• Knowledge of crisis intervention and de-escalation techniques
• Knowledge of Arkansas social service laws, policies, and regulations
• Proficiency in data management, reporting, and documentation
• Familiarity with trauma-informed care and cultural competency
• Understanding of behavioral health and protective services
• Leadership and mentorship skills for supervisory roles

Responsibilities

• Supervise, mentor, and evaluate social services staff.
• Develop and implement policy and program initiatives to improve service delivery.
• Conduct program audits and quality assurance to ensure compliance.
• Provide expertise in crisis intervention, case management, and legal compliance.
• Coordinate with government agencies, community organizations, and advocacy groups.
• Lead statewide social services initiatives and high-priority programs.
• Oversee compliance with federal, state, and agency regulations.
• Provide technical expertise in crisis management, program development, and inter-agency collaboration.

Benefits

• pension
• maternity leave
• paid state holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees