SOCIAL SERVICES SUPERVISOR/EXPERT

State of Arkansas•Little Rock, AR

11d

About The Position

The Social Services Supervisor/Expert is responsible for overseeing social service programs, ensuring compliance with state and federal policies, and providing guidance to staff. This role involves strategic planning, program evaluation, and supervision of case management to improve service delivery and client outcomes. The Supervisor/Expert serves as a subject-matter authority in social work practices, policy development, and stakeholder engagement.Primary ResponsibilitiesThe assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts.

Requirements

Case management and service coordination
Knowledge of crisis intervention and de-escalation techniques
Knowledge of Arkansas social service laws, policies, and regulations
Proficiency in data management, reporting, and documentation
Familiarity with trauma-informed care and cultural competency
Understanding of behavioral health and protective services
Leadership and mentorship skills for supervisory roles
Minimum of four years of work experience in human services programs or public service work, including one year in a supervisory or leadership capacity.
Required to have a background check and child/adult maltreatment registry check.
Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Nice To Haves

Experience in assessing safety and completing child welfare investigations and/or monitoring in-home cases and/or foster care cases preferred.
Ability and experience in coaching and reviewing.

Responsibilities

Supervise, mentor, and evaluate social services staff.
Develop and implement policy and program initiatives to improve service delivery.
Conduct program audits and quality assurance to ensure compliance.
Provide expertise in crisis intervention, case management, and legal compliance.
Coordinate with government agencies, community organizations, and advocacy groups.
Lead statewide social services initiatives and high-priority programs.
Oversee compliance with federal, state, and agency regulations.
Provide technical expertise in crisis management, program development, and inter-agency collaboration.