Social Services Specialist

Hillcrest Health•Omaha, NE

16d

About The Position

Social Services Specialist Hillcrest Millard | Omaha, NE Mission-driven work. Meaningful impact.At Hillcrest, we inspire people to live their best lives. Hillcrest Millard is seeking a compassionate and organized Social Services Specialist to support patients and families through every step of the care transition journey. This role is ideal for someone who thrives at the intersection of advocacy, coordination, and human connection. What You’ll Do As a Social Services Specialist, you’ll play a key role in ensuring safe, thoughtful, and well-coordinated transitions of care by: Meeting with patients and families at admission to complete paperwork and identify psychosocial needs Coordinating care transitions from admission through discharge in collaboration with the interdisciplinary team Completing referrals, assessments, care plans, progress notes, and required discharge documentation Communicating care recommendations and transition plans clearly with patients and families Providing counseling, education, and advocacy to protect patient rights and support decision-making Assisting with insurance-related matters including Medicare/Medicaid notifications, denials, and copays Responding to patient and family concerns promptly and professionally Educating care teams on identifying social service needs and available resources Participating in committees and meetings as assigned

Requirements

Bachelor’s degree in a healthcare-related field preferred
Minimum of 2 years’ experience in social work, case management, or a related field
Experience with discharge planning or care transitions in post-acute or acute care settings preferred
Strong communication, organization, and documentation skills
Ability to remain calm, flexible, and compassionate in emotionally charged situations
Comfort using technology in a fast-paced healthcare environment
Ability to lift up to 35 pounds
Ability to sit, stand, bend, and move throughout the day
Must be able to read, write, and speak English
Possible exposure to communicable diseases and bodily fluids

Nice To Haves

Bachelor’s degree in a healthcare-related field preferred
Experience with discharge planning or care transitions in post-acute or acute care settings preferred

Responsibilities

Meeting with patients and families at admission to complete paperwork and identify psychosocial needs
Coordinating care transitions from admission through discharge in collaboration with the interdisciplinary team
Completing referrals, assessments, care plans, progress notes, and required discharge documentation
Communicating care recommendations and transition plans clearly with patients and families
Providing counseling, education, and advocacy to protect patient rights and support decision-making
Assisting with insurance-related matters including Medicare/Medicaid notifications, denials, and copays
Responding to patient and family concerns promptly and professionally
Educating care teams on identifying social service needs and available resources
Participating in committees and meetings as assigned