Social Services Program Manager (Promotional)

Alameda County (CA)•Oakland, CA

28d

About The Position

Under general direction the position will supervise, plan, staff, organize, and direct the operation of designated social services programs comprised of multiple units within a subdivision of the Social Services Agency; and incumbents will perform related work as required. The ideal Social Services Program Manager has thorough knowledge related to social work principles and laws, and clearly understands the mission, values and role of the Agency including: its policies, procedures, programs and services; and can effectively communicate this understanding to staff and the community. Critical attributes for success in the position include: Exceptional communication skills, both written and oral, and the ability to communicate effectively with diverse audiences and in a variety of contexts. Ability to identify and understand complex problems and concepts, apply logical thinking and quantitative methods to gathering and analyzing information, make decisions and exercise good judgment based on available data, design solutions to problems and formulate and articulate action plans proactively and collaboratively. Outstanding organizational skills, including the ability to prioritize tasks effectively and work on multiple projects simultaneously. Sets high goals for personal and group accomplishment while leading through the Agency's vision and values; using sound supervision techniques and being a positive role model for change and advancement of the work of the Department and Agency. Ability to actively listen and respond effectively in a changing environment; having a commitment to facilitating the implementation and acceptances of change in the workplace. Proficient collaborator skills; adept in identifying opportunities and taking action to build strategic relationships to help achieve business goals. Great understanding of local government programs and passion to provide high quality public service. Demonstrates interpersonal sensitivity while providing guidance and leadership in a fast paced, high stress environment. Excellent customer service skills and ability to problem solve and resolve conflicts between staff, clients, community agencies and advocacy partners. Knowledge and awareness of diverse population SSA serves, the barriers, challenges, and socio-economic factors that clients encounter that adversely affect healthy individual and family well-being. Embraces cultural humility and understands how institutional systems, policies, and procedures may contribute to inequitable treatment and disparity in services.

Requirements

The equivalent of four years of full-time experience as a Social Work Supervisor, Supervising Eligibility Technician, or similar first-line supervisory classification in the Social Services Agency (possession of a bachelor's degree in a social service field may be substituted for two years of the required experience; a master's degree in a relevant field for three years).
The equivalent of two years of full-time experience as an Administrative Specialist or equal or higher-level administrative class in the Alameda County classified service. (Non-classified includes District Attorney's Office, Hospital Authority, and the Consolidated Courts.)
The equivalent of six years of full-time experience at least at the first-line supervisory level in a human/social services agency (possession of a bachelor's degree in a social service field may be substituted for three years of the required experience; a master's degree in a relevant field for four years).
License: Most positions require possession of a valid California Motor Vehicle Operator's license.
When assigned to a Children's Protective Services Division, incumbents will be required to possess a master's degree in Social Welfare (MSW) from an accredited school of social work, which included a supervised field placement providing social casework and counseling services to individuals and families; or possess a master's degree from an accredited college or university in Counseling or Clinical Psychology, with a specialization in Marriage, Family and Child Counseling (MFCC), based on a two-year program (72 quarter or 56 semester units), which included a supervised field placement as part of the course curriculum; or possess an MFCC license.
When assigned to the Children and Family Services Department, incumbents will be required to be on-call for the Emergency Response Unit on a rotating basis. This will require the incumbent to be available on evenings and weekends during their assigned rotation.
Knowledge of: Organization, programs and functions of the various departments of the Alameda County Social Services Agency.
Knowledge of: Federal, State and local laws, codes and regulations pertinent to social services, economic opportunity and employment program.
Knowledge of: Principles of supervision, training, and evaluation.
Knowledge of: Community resource development.
Knowledge of: Social work principles and casework techniques.
Knowledge of: Psychological, socioeconomic and the other factors that may affect client and family functioning.
Knowledge of: Client and public relations.
Knowledge of: Automated system capabilities and applications.
Abilities: Oral communication.
Abilities: Written communication.
Abilities: Decision making.
Abilities: Analytical and problem solving.
Abilities: Planning and organization.
Abilities: Management control.
Abilities: Leadership.
Abilities: Interpersonal sensitivity.
Abilities: Flexibility.

Benefits

Medical - HMO & PPO Plans
Dental - HMO & PPO Plans
Vision or Vision Reimbursement
Share the Savings
Basic Life Insurance
Supplemental Life Insurance (with optional dependent coverage for eligible employees)
Accidental Death and Dismemberment Insurance
County Allowance Credit
Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
Short-Term Disability Insurance
Long-Term Disability Insurance
Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services
Employee Assistance Program
Retirement Plan - (Defined Benefit Pension Plan)
Deferred Compensation Plan (457 Plan or Roth Plan)
12 paid holidays
Floating Holidays
Vacation and sick leave accrual
Vacation purchase program
Management Paid Leave
Catastrophic Sick Leave
Pet Insurance
Commuter Benefits Program
Guaranteed Ride Home
Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
Employee Discount Program (e.g. theme parks, cell phone, etc.)
Child Care Resources
1st United Services Credit Union