Social Services Lead Worker - Lincoln CSC
About The Position
At DHHS, we do our best to grow our own! Our staff knows all that goes into helping people live better lives, and this new opportunity as a Lead Worker offers the chance to guide and support Social Service Workers in those efforts. Job duties Located in the Lincoln CSC, this position will serve as lead worker through coaching, mentoring, instructing and providing case consultation, advice, direction, technical assistance and individual training to Social Services Workers and Trainees to ensure efficient and effective delivery of services. Review situations where an appeal has been filed to determine adherence to policy and participate as the representative for the division during the initial appeal process. Provide assistance in monitoring and evaluating internal protocols, policies, service delivery goals and objectives. Process and determine eligibility for complex customer Economic Assistance eligibility situations. Assist applicants, verify information, compute budgets, assess situations, and make referrals to appropriate programs/resources. Provide information regarding assistance programs and prepare required documentation, narratives, and correspondence. Assist in the training, mentoring and development of the team.
Requirements
- Two years experience in a health and/or human services field OR 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences or closely related field OR any combination of education and experience that equates to two years in human services, behavioral sciences, public/business administration, social sciences, or closely related field.
- Experience in a social service organization with responsibility for determining eligibility for economic assistance or Medicaid and long term care programs.
- Knowledge of the Medicaid programs.
- Candidate must have basic math skills, strong computer skills, strong organizational and interpersonal skills.
- Must have the ability to read, understand, apply and explain complex regulations and polices to customers and staff.
- Ability to handle people of varying backgrounds and situations comfortably.
- Staff may be required to travel.
Nice To Haves
- Experience with MLTC programs.
Responsibilities
- Serve as lead worker through coaching, mentoring, instructing and providing case consultation, advice, direction, technical assistance and individual training to Social Services Workers and Trainees to ensure efficient and effective delivery of services.
- Review situations where an appeal has been filed to determine adherence to policy and participate as the representative for the division during the initial appeal process.
- Provide assistance in monitoring and evaluating internal protocols, policies, service delivery goals and objectives.
- Process and determine eligibility for complex customer Economic Assistance eligibility situations.
- Assist applicants, verify information, compute budgets, assess situations, and make referrals to appropriate programs/resources.
- Provide information regarding assistance programs and prepare required documentation, narratives, and correspondence.
- Assist in the training, mentoring and development of the team.
Benefits
- We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life.
- Your paycheck is just part of your total compensation.
- Benefit eligibility may vary by position, agency and employment status.
- For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
