Social Services Director

Hillcrest Health•Bellevue, NE

About The Position

Director of Social Services Hillcrest Health & Rehab | Omaha, NE Lead with purpose. Advocate with impact.Hillcrest Health & Rehab is seeking an experienced and compassionate Director of Social Services to lead our patient transitions and social services functions. This is a key leadership role responsible for ensuring smooth care transitions, strong census management, regulatory compliance, and exceptional support for patients and families. If you’re a strategic thinker with a heart for aging adults and a talent for coordination, advocacy, and leadership, this role offers meaningful impact and professional growth. What You’ll Do As Director of Social Services, you’ll plan, direct, and oversee all aspects of patient transitions and social services operations, including: Leading and managing the Transitions department and team members Overseeing census development, reconciliation, and maintenance to meet or exceed budgeted goals Managing referrals and coordinating with Central Transitions, referral sources, and leadership to maximize appropriate admissions Directing discharge planning and coordination of care across Hillcrest service lines and affiliated entities Ensuring compliance with all state, federal, and regulatory requirements related to transitions and documentation Overseeing EMR processes related to admissions, discharges, insurance, Medicaid screenings, and ID documentation Monitoring insurance updates, copayments, and financial communications to support fiscal responsibility Serving as a key point of communication for patient and family concerns, partnering with the Administrator to resolve issues Acting as second in command and assuming Administrator duties as needed Participating in QAPI and leading assigned committees and departmental meetings Supporting outreach and relationship-building with hospitals, discharge planners, physicians, and referral partners

Requirements

Bachelor’s or Master’s degree in Social Work from a CSWE-accredited program or
Related healthcare or health services degree
Minimum of 2 years of experience in social work, case management, or a related field
Minimum of 2 years of experience in discharge planning, social services, or case management in a post-acute or acute care setting
Strong leadership, communication, and organizational skills
Ability to remain calm, flexible, and professional in emotionally challenging situations
Detail-oriented with the ability to manage multiple priorities in a fast-paced environment
Proficient with technology and electronic medical records
Commitment to collaboration, accountability, and service excellence
Ability to lift up to 35 pounds
Ability to sit, stand, bend, and move throughout the workday
Must be able to read, write, and speak English
Possible exposure to communicable diseases and bodily fluids

Responsibilities

Leading and managing the Transitions department and team members
Overseeing census development, reconciliation, and maintenance to meet or exceed budgeted goals
Managing referrals and coordinating with Central Transitions, referral sources, and leadership to maximize appropriate admissions
Directing discharge planning and coordination of care across Hillcrest service lines and affiliated entities
Ensuring compliance with all state, federal, and regulatory requirements related to transitions and documentation
Overseeing EMR processes related to admissions, discharges, insurance, Medicaid screenings, and ID documentation
Monitoring insurance updates, copayments, and financial communications to support fiscal responsibility
Serving as a key point of communication for patient and family concerns, partnering with the Administrator to resolve issues
Acting as second in command and assuming Administrator duties as needed
Participating in QAPI and leading assigned committees and departmental meetings
Supporting outreach and relationship-building with hospitals, discharge planners, physicians, and referral partners