Social Services Coordinator

Albuquerque Health Care for the Homeless•Albuquerque, NM

About The Position

Since 1985, Albuquerque Health Care for the Homeless has dedicated its mission exclusively to providing services to people experiencing homelessness. AHCH provides a distinctive continuum of integrated care through outreach and site-based services to address the health-related causes and consequences of homelessness. Our vision is to live in a world that is just and without homelessness. We believe that homelessness is an issue that can be solved through access to quality health care, adequate and affordable housing, and a living wage. The Social Services Coordinator is responsible for the development, implementation, and oversight of the administrative and field operations of the Community Support Worker (CSW) and Community Health Worker (CHW) teams.

Requirements

Ability to thrive in a complex non-profit healthcare setting
Ability to work with peers to lead change, high performance, and innovation
Must have ability to analyze data and effectively communicate impact of data to AHCH leadership and staff
High level of organization and adherence to deadlines
Ability to work in an integrated manner with all levels of organizational staff
Previous experience working with underserved populations and/or those with SMI/CMI and/or substance abuse disorder
Bachelor’s degree in Human Services, Behavioral Health, or relevant
3 years of experience in social services or behavioral health setting working with AHCH target population
1 year supervisory experience

Nice To Haves

Master’s degree in Human Services, Behavioral Health, or relevant field or commensurate relevant work experience
Previous experience in Medicaid billing and/or CCSS
CCSS certification
Previous experience working in a FQHC or community healthcare setting
Bilingual Spanish/English

Responsibilities

Monitor day-to-day activities and productivity of the teams
Provide training, performance review, coaching, support, and professional development to the teams
Ensure caseloads are covered by providing CCSS services as needed to bridge service gaps during staff absences or vacancies. Coordinator will have direct service expectations to average 10 encounters per month
Report accurate and thorough statistical and narrative program data to other AHCH leadership, Board, and funders through Program Review Committee
Represent AHCH in meetings and trainings with community partners
Maintain adherence to all contractual and performance requirements, including timely and accurate reporting for relevant funders
Ensure quality assurance and quality improvement in all CSW and CHW activities including client services, billing, and documentation.
Work in an integrated manner with all AHCH departments to ensure access to wrap-around services for AHCH clients
Conduct program evaluation to determine opportunities to enhance client services and identify where barriers to client services exist within the programs
Work closely with the Behavioral Health Director and Social Services Director to coordinate clinical supervision of Community Support Workers (CSWs) in compliance with Comprehensive Community Support Services (CCSS) standards
Provides supervision to CHWs in compliance with NM Office of Community Health Workers
Track billing data and effectively communicate impact of program performance on financial sustainability of the organization
Serve as a resource to other departments regarding social CSW and CHW programming
Track program budget in conjunction with Social Services Director
Maintain proficiency in the EHR
Facilitate appropriate and required training to team
Oversight on adherence to HIPAA compliance in the department
Will attend Program Review Committee meetings
Will attend Manager/Coordinator meetings

Benefits

All benefits start the month after you begin work
Low cost medical, vision, and dental insurance with health club membership
Life insurance and Accidental Death and Dismemberment fully paid for by organization
Long Term Disability fully paid for by organization
Paid Time Off - 24 days in first year of employment
Catastrophic Sick Time accrual
7 Paid holidays
Health Care and Dependent Care Flexible Spending Accounts
401k with employer match
Student loan forgiveness eligible