Social Services Case Manager

The Salvation Army Eastern Territory • Manchester, NH

3d

About The Position

Join a vibrant, mission-driven organization that makes a meaningful impact in the lives of individuals and communities every day. At The Salvation Army, your work supports a legacy of service, compassion, and practical assistance for those who need it most.
Scope of Position:
The Social Services Case Manager coordinates and delivers social service programs and provides direct assistance to individuals and families in need. This role operates under the direction of the Corps Officers and supports a broad range of services based on corps priorities and community needs.

Requirements

• Bachelor’s degree preferred, with three to five years of related experience in social services, human services, or case management.
• Valid driver’s license
• Proficiency in Microsoft Office
• Strong organizational, communication, and multitasking skills
• Ability to build effective relationships within the community
• Ability to maintain accurate and confidential records
• Ability to work within established guidelines while responding to changing program needs
• Ability to interact effectively with individuals from diverse backgrounds and experiences, including those experiencing crisis or instability
• Sound judgment and ability to maintain appropriate professional boundaries in a client services environment
• Completion of KeepSAfe abuse risk management training as required by Salvation Army policy
• Completion of required training as assigned, including those related to social service programs, compliance, and best practices

Responsibilities

• Provide case management services, including client intake, assessment, service delivery, referrals, and follow-up, in accordance with established program guidelines
• Maintain timely, accurate, and confidential client records, including case notes and required statistical reporting.
• Coordinate and support ongoing and seasonal assistance programs, including food distribution and other basic needs services
• Maintain program areas, including pantry and distribution spaces, in a clean, organized, and functional condition
• Order, receive, and manage food and program supplies through appropriate sources, ensuring proper handling, storage, and inventory control in accordance with applicable standards
• Recruit, onboard, train, and support volunteers for social service programs in accordance with Salvation Army policies and onboarding requirements; maintain accurate volunteer records and required clearances
• Build and maintain relationships with community partners to support referrals, collaboration, and resource development
• Ensure services are delivered in alignment with established Salvation Army policies, procedures, and social service standards
• Perform other duties as assigned by the Corps Officers

Benefits

• Generous paid time off
• Paid holidays
• Sick leave
• Personal days
• Bereavement Leave
• Excellent medical, dental, and vision benefits
• Short-term and long-term disability
• Retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees