Social Services Case Analyst III

TX-HHSC-DSHS-DFPS•Mesquite, TX

2d•Hybrid

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Reviews Community Care Services Eligibility (CCSE) program services records and monitors program standards for compliance within state tolerance levels. This includes reviewing and analyzing case actions completed to ensure compliance with state and federal statutes and identifying inaccuracies. Work involves assisting with planning, developing, and implementing corrective action measures and providing consultative services and technical assistance to program staff. Interprets policies, procedures, rules and regulations or standards for CCSE staff. Maintains confidentiality of all incoming and outgoing information. Understands and adheres to all HHSC and CCSE policies and procedures. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

Requirements

Knowledge of Community Care Services Eligibility (CCSE) program services, policies and service delivery processes.
Knowledge of agency policies, operating methods, and procedures.
Knowledge of organizational operations.
Skill in attention to detail and discerning accuracy of information.
Skill in organization, analysis, and problem solving.
Ability to organize assigned work and develop effective work methods.
Ability to produce accurate work and meet deadlines.
Ability to work independently and make independent judgments.
Ability to prepare correspondence and reports.
Ability to communicate orally and in writing.
Ability to develop and maintain effective working relationships with others.
Must have a minimum of four years’ experience interpreting CCSE program policy within the past six years.
Case reading experience required.
Must be able to travel 10% with possible overnight stays.
Effective communication as shown on the application with no spelling or grammatical errors.

Responsibilities

Reviews Community Care Services Eligibility (CCSE) program services case records and monitors program standards for compliance within state tolerance levels. (30%)
Provides feedback to appropriate program staff via case review forms (30%)
Provide policy support and interpretation to CCSE staff (20%)
Collects, organizes, and analyzes data to identify trends as assigned (15%)
Perform other tasks as assigned (5%)
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Be familiar with and follow all HHS policies and procedures relating to job performance and work rules.