Social Services Assistant

The Salvation Army Eastern Territory • Canton, MA

77d • $16 - $20

About The Position

The Salvation Army’s Divisional Headquarters is hiring a Social Ministries Assistant and offers the following benefit package to part-time employees: Generous paid time off every year that includes: holidays, vacation time and sick time. Employer funded Pension Plan (company contributions begin after 1 year of employment and consistently works 20+ hours/week). Eligibility for supplemental insurance plans including: Voluntary Term Life & AD&D benefits, AFLAC Insurance. Most importantly – a job with a good purpose! The primary role of the Social Ministries Assistant is to provide administrative and communication support for various community assistance programs, including the Good Neighbor Energy Fund (GNEF), Back-to-School, Holiday Assistance, and other seasonal or ongoing initiatives.

Requirements

• Candidates must be enrolled in, or have earned a degree in Social Work, Human Services, Psychology, Sociology, or a related discipline.
• 1–2 years of experience in social services, community outreach, or a related field is preferred. Relevant volunteer or internship experience may substitute for formal work history.
• Strong interpersonal and communication skills, with the ability to interact compassionately and professionally with individuals from diverse backgrounds.
• Organized and detail-oriented, with the ability to manage multiple tasks and priorities effectively.
• Demonstrated commitment to service, social justice, and community care.
• Ability to maintain confidentiality and handle sensitive situations with discretion.
• Proficient in Microsoft Office Suite (Word, Excel) and/or other administrative software.
• Self-motivated and dependable, with the ability to work independently and as part of a team.
• Comfortable working in a faith-based environment and supporting the mission and values of the organization.

Nice To Haves

• Experience working with volunteers or coordinating community programs is a plus.
• Bilingual or multilingual abilities are highly desirable.

Responsibilities

• Manage the Good Neighbor Energy Fund (GNEF) hotline, responding to inquiries and providing information to clients.
• Create and maintain spreadsheets to track client information, application status, and overall workflow.
• Contact clients and refer them to the appropriate Salvation Army Corps or Service Extension Unit based on their location.
• Enter and update client data in relevant systems, such as the Cambridge Health Alliance website and internal Social Services databases.
• Process GNEF applications as needed and ensure accurate data entry into the appropriate tracking systems.
• Handle incoming calls related to Back-to-School and Holiday Assistance programs, managing call volume and assisting with program inquiries.

Benefits

• Generous paid time off every year that includes: holidays, vacation time and sick time.
• Employer funded Pension Plan (company contributions begin after 1 year of employment and consistently works 20+ hours/week).
• Eligibility for supplemental insurance plans including: Voluntary Term Life & AD&D benefits, AFLAC Insurance.

What This Job Offers

• Job Type: Part-time
• Education Level: Bachelor's degree