Social Services Advocate | Logan Health Care Center - Conrad

Logan Health • Conrad, MT

1d • Onsite

About The Position

Logan Health Conrad is hiring a Social Services Advocate to help support our residents and their families! If you are organized, people focused, and confident navigating complex paperwork and conversations, this is a role where you will truly matter. You will serve as a key coordinator between residents, families, and the systems that support them, while working alongside a caring, team oriented group that shows up for each other every day. This position offers a four day work week, but can also be flexible to accommodate a five day work week with shorter work days.
About our facility: Located at 805 Sunset Boulevard in Conrad, MT, Logan Health Care Center serves as a home to many of the founders and builders of our community. Surrounded by beautiful golden grain fields and in the shadow of the Rocky Mountain front, our facility is a place many call home. We offer memory care, long term care, as well as skilled nursing services. It offers a beautiful, clean, and bright environment and prides itself on helping residents feel respected, cared for, and treasured.

Requirements

• Highly detail oriented and can complete complex financial and legal paperwork with accuracy
• Comfortable navigating technical processes such as Medicaid paperwork and spend down
• Organized and able to manage multiple priorities at once
• Compassionate, independent and self directed
• Calm under pressure and steady in stressful situations
• Professional when addressing grievances or participating in investigations with a high degree of confidentiality
• Strong administrative experience and comfort with detailed documentation are essential.
• Degree from an accredited school of social work, human service field preferred. Other combinations of education and work experience may be considered.
• Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.
• Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Commitment to working in a team environment and maintaining confidentiality as needed.
• Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.
• Maintains regular and consistent attendance as scheduled by department leadership.

Nice To Haves

• Experience in social services or healthcare is preferred, but not required.
• Bachelor’s degree in Social Work preferred, but not required.

Responsibilities

• Serve as liaison between residents, families, Medicare, Medicaid, and Social Security
• Review referrals from hospitals, facilities, and families for financial and admission eligibility
• Coordinate admissions, facilitate required forms, and ensure all paperwork and data entry are accurate and complete
• Manage Medicaid applications and financial documentation
• Work closely with the billing department and the interdisciplinary team
• Coordinate and participate in care conferences and perform behavior care planning
• Address resident and family concerns, complaints, and grievances
• Assist with discharge planning and connect residents to community and financial resources
• Participate in state surveys and assist with abuse investigation
• Bridges the gap between clients and the health/social service systems to assist in navigating and connecting to the resources needed to improve client’s quality of life.
• Facilitates moves and assists clients in obtaining personal needs and transfer and discharge needs/issues as applicable to assigned area(s).
• Completes psychosocial assessments within timelines and follows the department process of individualized plans of care and documentation of progress toward goals as applicable to assigned area(s).
• Builds relationships with client by listening, identifying barriers, problem-solving and assisting client to develop more effective self-management skills.
• Attends care conference to discuss client needs/issues and addresses concerns in a proactive and professional manner.
• Provides support and information to improve the quality of life for clients as applicable to the assigned area(s).
• Assists clients/families with the psychosocial aspects of transitioning to Transitional Care and/or Long-Term Care as applicable to assigned area(s).
• Proactively utilizes testing/screening tools, processes to make referrals to community agencies, and assists with completion of applications as appropriate.
• Develops, maintains, and utilizes a current list of community resources.
• Interviews and compiles information to complete social histories for assigned clients.
• Provides education related to cultural diversity, abuse, neglect, client rights and responsibilities, effective problem solving, conflict resolution, community health and social services available as applicable to assigned area(s).
• Supports Logan Health Care Coordination team by communicating identified issues related to Social Determinants of Health (SDOH) in a proactive and professional manner as applicable to assigned area(s).
• Collaborates with appropriate stakeholders for optimal care and services coordination.
• Assists clients in completing forms and gathering necessary supporting documentation.
• Follows-up to ensure notices and/or requests for information are responded to in a timely manner.
• Follows- up with the application agency (Medicaid/Social Security/OPA, etc.) and the client through completion and advocates on behalf of a client as applicable for assigned area(s).
• Encourages and assists with obtaining a primary care provider, completion of Advance Directives and/or End of Life documents as applicable for assigned area(s).

Benefits

• Competitive compensation and affordable health benefits
• 401(k) with employer match - immediate!
• Free membership to the logan health Conrad Wellness Center offering on-site fitness equipment
• Generous paid time off with holiday pay, and Illness Bank
• A chance to work with a supportive, caring team dedicated to person-centered care

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level