Social Service Worker & Administrative Clerk (1155)

THE SALVATION ARMY•Madisonville, KY

11d•Onsite

About The Position

This position is responsible for: Provides social service assistance to eligible clients in the following areas: food, lodging, clothing, furniture, and financial aid; interviews clients to determine need and eligibility to receive assistance; assists clients who need help after the fire, flood, tornado, etc. Maintains the Pathway of Hope program, and HMIS for all shelter clients. Prepares accurate and complete client records; refers clients to community agencies and maintains effective working relationships; ensures compliance with program policies and procedures. Prepares Corps Administrative Support functions by completing appropriate Human Resources paperwork for submission in TSSAM; coordinates Corps Open Enrollment and assists with Benefit Orientation. In addition, I process new hires and administer the Paycom and Attendance for Corps employees.

Requirements

High school diploma or G.E.D AND
Two years experience working in a social or public service environment with experience assisting the public OR
Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Ability to meet attendance requirements.
Ability to read, write and communicate the English language.

Responsibilities

Prepares administrative support by completing all Human Resources paperwork and submissions in TSAMM, new hires, bell ringers, terminations, disciplinary actions, etc.
Reviews Corps information in Paycom for timesheet and pay errors before submission and makes corrections; and provides Paycom coaching and training to staff.
Greets and interviews clients requesting assistance to determine client's eligibility for service based on program guidelines and restrictions; records clients’ disposition and other pertinent information such as income, expenses, family, and work history; assists clients in completing applications for assistance; photocopies social security cards, picture identification cards, payroll statements, utility bills, etc.
Receives, greets, and announces visitors courteously and tactfully; assists callers and visitors by answering questions and providing instructions and referrals; screens sales representative soliciting to The Salvation Army.