Social Service Tecnician-1

Bernalillo County•Albuquerque, NM

About The Position

The Social Services Technician provides professional-level case management services to individuals in need of assistance. This position assesses client needs, coordinates support services, and advocates on behalf of clients to promote well-being, stability, and access to care. The technician documents service delivery and progress, supports program operations in various settings, and maintains current knowledge in community health, harm reduction, and behavioral health services. The Substance Abuse Technician provides professional-level support in the treatment and rehabilitation of individuals struggling with drug and alcohol addiction. This position delivers detoxification services, facilitates therapeutic activities, and monitors client progress in accordance with treatment plans. The technician works directly with clients and collaborates with a multidisciplinary team to support recovery, education, and reintegration into the community.

Requirements

High School Diploma
Two (2) years of work experience involving substance abuse, healthcare, law enforcement, emergency management, or corrections.
Any equivalent combination of related education and/or experience may be considered for the above requirements.

Nice To Haves

Bilingual (English & Spanish) preferred.
Experience as a Certified Nursing Assistant (CNA) or Emergency Medical Technician (EMT) preferred.

Responsibilities

Obtain relevant information about clients through interview, assessment, and case history to determine the client’s case management needs, existence, or level of addiction severity.
Assist in the determination of proper therapeutic approaches and level of care and report client adherence to program goals and objectives.
Work in conjunction with other department staff to administer scheduled program curriculum and other activities utilized for treatment and rehabilitation.
Process new clients, i.e., issuance of clothing, orientation to the rules of facilities, and assist clients with daily activities, events, and informational literature.
Provide customer service and advocacy on behalf of clients.
Responsible for the timely and accurate documentation and reporting of case management processes.
Maintain case notes and associated documentation.
Prepare case files for periodic review and quality assurance.
Perform department program related duties in residential, community, and jail-based settings.
Transport clients to appointments and other service locations outside of assigned program.
Receive guidance and training from Program Supervisors and Coordinators within the division.
Maintain current knowledge base in social service and community health issues as it relates to case management, homelessness, criminal justice, harm reduction and substance use through conferences, educational training and networking with other agencies or groups.
Obtain relevant information about clients through interview, assessment and case history; assist and support clients through addiction detoxification and recovery; observe, intervene and report client adherence to program goals and objectives.
Gather and research data utilized to track the reliability and validity of treatment that has been provided; make recommendations regarding modification of services and service delivery.
Will provide education to individuals and groups in the community and facilitate group presentations and workshops.
Maintain progress notes and document behavioral incidents through observation of clients and maintain confidential records.
Participate in reviews of job performance and adhere to recommended measures for change.
Perform other job-related duties as assigned or required.