Social Service Supervisor (Hybrid)

CC Apartment Managers•New York, NY

10d•Hybrid

About The Position

Areas of Responsibility and Job Requirements: Manage social service programs including the budgeting, planning, implementation, and monitoring of specific programs across the portfolio as well as liaising with relevant nonprofit organizations. Oversees Coordinators as part of the Social Service team onsite. Ensures that team complies with HUD regulations. Responsibilities include, but are not limited to: Supervises Social Services Coordinators. Provides general case management and referral servicesAttends weekly and monthly case management meetings as assigned Serves as a liaison to community agencies, network with community providers, and seek out new services available to clients Maintains a Resource Directory that includes a listing of state and/or local service providers that residents can contact for assistance.Maintains current and consistent service delivery notesInitiates and set goals for programs according to the strategic objectives of the organization Plans the programs from start to completion involving deadlines, milestones, and processes Devises evaluation strategies to monitor performance and determine the need for improvements related to programs Discovers ways to enhance efficiency and productivity of procedures and people Ensures program operations and activities adhere to legal guidelines and internal policies. Prepares detailed and accurate reports Assists Director of Social Services as needed Coordinate the programs and their interdependencies between properties Manage the program documentation including but not limited to the program initiation documentation Assist with various initiatives under the direction of senior management Builds and establishes strategic relationships with community groups. Works closely with our property management team to enhance lives of the residents of the communities where we build through company investment. Works directly with residents as well as internal departments (property management, leasing, compliance, etc.) and to resolve various tenant related issuesManage staffing schedule of program.

Requirements

Bachelor’s Degree in social work required
5+ years within the social service field
Proficiency in MS Office Suite including Word, Excel, and Outlook.
Proven management skills.
Understanding of project management.
Ability to effectively interact with a diverse tenant population and other stakeholders
Strong organizational skills with attention to detail
Must have excellent oral and written communication skills
Ability to proactively anticipate and solve problems, preferred

Nice To Haves

Master's Degree in Business Administration, Social Work, or related field, preferred
Proven experience in program management within residential tenant environment, preferred

Responsibilities

Manage social service programs including the budgeting, planning, implementation, and monitoring of specific programs across the portfolio as well as liaising with relevant nonprofit organizations.
Oversees Coordinators as part of the Social Service team onsite.
Ensures that team complies with HUD regulations.
Supervises Social Services Coordinators.
Provides general case management and referral services
Attends weekly and monthly case management meetings as assigned
Serves as a liaison to community agencies, network with community providers, and seek out new services available to clients
Maintains a Resource Directory that includes a listing of state and/or local service providers that residents can contact for assistance.
Maintains current and consistent service delivery notes
Initiates and set goals for programs according to the strategic objectives of the organization
Plans the programs from start to completion involving deadlines, milestones, and processes
Devises evaluation strategies to monitor performance and determine the need for improvements related to programs
Discovers ways to enhance efficiency and productivity of procedures and people
Ensures program operations and activities adhere to legal guidelines and internal policies.
Prepares detailed and accurate reports
Assists Director of Social Services as needed
Coordinate the programs and their interdependencies between properties
Manage the program documentation including but not limited to the program initiation documentation
Assist with various initiatives under the direction of senior management
Builds and establishes strategic relationships with community groups.
Works closely with our property management team to enhance lives of the residents of the communities where we build through company investment.
Works directly with residents as well as internal departments (property management, leasing, compliance, etc.) and to resolve various tenant related issues
Manage staffing schedule of program.