Social Service Specialist II

State of Delaware•Dover, DE

About The Position

A class incumbent is involved in social service work requiring client/worker interaction and is responsible for interviewing and soliciting information, assessing clients needs, filling out appropriate forms, and documenting all pertinent information to insure intake and eligibility requirements are met and service provisions are processed in an accurate and timely manner. Essential Functions Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here. Interviews clients, reviews cases and compiles appropriate information in order to complete all necessary forms and data sheets. Maintains supportive contact with patients, clients and families. Coordinates work with other members of the human services team. Assists clients and/or refers clients/cases to appropriate agency and resource. Maintains, logs, documents and records informational records and statistical reports. Answers inquiries and provides information to agencies, clients and other appropriate sources. May supervise clients whose probation/parole is for minor crimes. Assists in the establishment of appropriate client behavior by guiding, directing and influencing patients, clients and/or families. May conduct follow up by verifying information through phone contact, personal interview and/or computer screening. Prepares appropriate information, makes recommendations and assists in the facilitation of processing cases for completion, resolution and/or service provision. May speak before community groups and serve on task forces or committees as assigned.

Requirements

Six months experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.
Six months experience in record keeping.
Six months experience in applying laws, rules, regulations, standards, policies and procedures.
Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
Applicants must be legally authorized to work in the United States.
A satisfactory criminal background check is required as a condition of hire.
Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.
Upon a conditional offer, the applicant must undergo a pre-employment base line two step tuberculin skin test (TST) as part of the hiring process.
This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16.
This position is covered by a collective bargaining agreement based on its individual terms.

Responsibilities

Interviews clients, reviews cases and compiles appropriate information in order to complete all necessary forms and data sheets.
Maintains supportive contact with patients, clients and families.
Coordinates work with other members of the human services team.
Assists clients and/or refers clients/cases to appropriate agency and resource.
Maintains, logs, documents and records informational records and statistical reports.
Answers inquiries and provides information to agencies, clients and other appropriate sources.
May supervise clients whose probation/parole is for minor crimes.
Assists in the establishment of appropriate client behavior by guiding, directing and influencing patients, clients and/or families.
May conduct follow up by verifying information through phone contact, personal interview and/or computer screening.
Prepares appropriate information, makes recommendations and assists in the facilitation of processing cases for completion, resolution and/or service provision.
May speak before community groups and serve on task forces or committees as assigned.