Social Service Coordinator (Hybrid)

CC Apartment Managers•New York, NY

17h•Hybrid

About The Position

Social Service Coordinator (Hybrid) Areas of Responsibility and Job Requirements: Provides support and referral services to “at risk” population in subsidized multifamily properties. These services promote and enable independent living and aging in place to prevent premature or unnecessary institutionalization. Comply with HUD regulations. Responsibilities include, but are not limited to: Provides general case management and referral servicesAttends weekly and monthly case management meetings as assigned Serves as a liaison to community agencies, network with community providers, and seek out new services available to clients Maintains a Resource Directory that includes a listing of state and/or local service providers that residents can contact for assistance.Maintains current and consistent service delivery notesRefers and links residents to desired or required supportive services in the general community Educates residents on service availability, application procedures, job training, etc. Advocate for residents in these areas Monitors and report ongoing services from community agencies as assigned Helps resident build networks with other residents, family, and community Provides training to residents regarding tenant rights and obligations Consults and works with tenant associations in identifying residents' needs, advocacy efforts while developing educational and wellness programs. Provides support and crisis intervention Keeps internal and external customers informed while following up on issues to completion. Manages and prioritize special projects while meeting deadlines Answers telephone, inquiries, and any questions that pertain to property and set appointments. Meets with agencies and other resourcesCompletes resident folders as required Completes regular and special reports and duties as directed Assist other members of the property team as directed or needed. Responsible for properties of < 2,000 units

Requirements

Associate degree in Social Work or Bachelor’s Degree, preferred
2+ years within the social service field
Proficiency in MS Office Suite including Word, Excel, and Outlook.
Maintain 36 hours of training hours per year as required by HUD sponsored associations
Ability to communicate effectively (expression or exchanging ideas by means of the spoken or written word)
Verifiable experience in direct social service delivery working with elderly people or persons with disabilities
Demonstrated experience with crisis intervention
Positive outgoing attitude and excellent customer service skills
Ability to keep accurate records
Proficient listener with excellent interpersonal skills, including tact, diplomacy, and a courteous, professional manner
Strong analytical, organizational problem solving and negotiation skills
Highly organized, patient, thorough, demonstrate a committed work ethic, and eager to work as part of a team
Ability to work independently and as part of a team with limited supervision
Demonstrated working knowledge of supportive services and resources, geriatric support, and assistance programs
Consistently maintain a professional, courteous attitude when dealing with residents, co-workers, and the public

Nice To Haves

Able to speak Spanish a plus (Bilingual)

Responsibilities

Provides general case management and referral services
Attends weekly and monthly case management meetings as assigned
Serves as a liaison to community agencies, network with community providers, and seek out new services available to clients
Maintains a Resource Directory that includes a listing of state and/or local service providers that residents can contact for assistance.
Maintains current and consistent service delivery notes
Refers and links residents to desired or required supportive services in the general community
Educates residents on service availability, application procedures, job training, etc.
Advocate for residents in these areas
Monitors and report ongoing services from community agencies as assigned
Helps resident build networks with other residents, family, and community
Provides training to residents regarding tenant rights and obligations
Consults and works with tenant associations in identifying residents' needs, advocacy efforts while developing educational and wellness programs.
Provides support and crisis intervention
Keeps internal and external customers informed while following up on issues to completion.
Manages and prioritize special projects while meeting deadlines
Answers telephone, inquiries, and any questions that pertain to property and set appointments.
Meets with agencies and other resources
Completes resident folders as required
Completes regular and special reports and duties as directed
Assist other members of the property team as directed or needed.
Responsible for properties of < 2,000 units