Social Service Coordinator (On-Site)

Recruitment Team • New York, NY

121d

About The Position

C+C Apartment Management LLC is recognized as an industry leader in management and real estate operations. Our team manages the day-to-day operations of over 23,000 residential dwelling units across approximately 400 multi-family buildings throughout the New York Tri-state area. The C+C portfolio contains market rate, mixed market rate, affordable and full tax credit/affordable properties. Our mission is to provide exceptional property management services that meet the diverse needs of our various constituents, including our residents, the local community, government and financing agencies, and the owners of the properties. C+C offers a full breadth of management services to improve and enhance a property’s revenue, cost control measures, maintenance, financial reporting, and resident relations.

Requirements

• Associate degree in Social Work or Bachelor’s Degree, preferred
• 2+ years within the social service field
• Proficiency in MS Office Suite including Word, Excel, and Outlook
• Maintain 36 hours of training hours per year as required by HUD sponsored associations
• Ability to communicate effectively (expression or exchanging ideas by means of the spoken or written word)
• Verifiable experience in direct social service delivery working with elderly people or persons with disabilities
• Demonstrated experience with crisis intervention
• Positive outgoing attitude and excellent customer service skills
• Ability to keep accurate records
• Proficient listener with excellent interpersonal skills, including tact, diplomacy, and a courteous, professional manner
• Strong analytical, organizational problem solving and negotiation skills
• Highly organized, patient, thorough, demonstrate a committed work ethic, and eager to work as part of a team
• Ability to work independently and as part of a team with limited supervision
• Demonstrated working knowledge of supportive services and resources, geriatric support, and assistance programs
• Consistently maintain a professional, courteous attitude when dealing with residents, co-workers, and the public

Nice To Haves

• Able to speak Spanish a plus (Bilingual)

Responsibilities

• Provides general case management and referral services
• Attends weekly and monthly case management meetings as assigned
• Serves as a liaison to community agencies, network with community providers, and seek out new services available to clients
• Maintains a Resource Directory that includes a listing of state and/or local service providers that residents can contact for assistance
• Maintains current and consistent service delivery notes
• Refers and links residents to desired or required supportive services in the general community
• Educates residents on service availability, application procedures, job training, etc.
• Advocate for residents in these areas
• Monitors and report ongoing services from community agencies as assigned
• Helps resident build networks with other residents, family, and community
• Provides training to residents regarding tenant rights and obligations
• Consults and works with tenant associations in identifying residents' needs, advocacy efforts while developing educational and wellness programs
• Provides support and crisis intervention
• Keeps internal and external customers informed while following up on issues to completion
• Manages and prioritize special projects while meeting deadlines
• Answers telephone, inquiries, and any questions that pertain to property and set appointments
• Meets with agencies and other resources
• Completes resident folders as required
• Completes regular and special reports and duties as directed
• Assist other members of the property team as directed or needed
• Responsible for properties of < 2,000 units

Benefits

• Competitive compensation
• Benefits package
• Tremendous potential with a growing residential real estate developer/builder organization

What This Job Offers

• Education Level: Associate degree
• Number of Employees: 51-100 employees