Social Service Advocate Long-Term Care Ombudsman Program

COUNCIL ON AGING-SOUTHERN CALIFORNIA INC. • Riverside, CA

6d • Hybrid

About The Position

To investigate and resolve complaints made by or on behalf of residents living in nursing and residential care homes. To provide advocacy and mediation to ensure that resident rights and quality of life are maintained or improved.

Requirements

• Bachelor’s degree in social work, social services, gerontology, human services, or a related field.
• Minimum of three (3) years related experience in long-term care advocacy, gerontology, health care, mediation, social services, conflict resolution or related area.
• Certified as a State Long-Term Care Ombudsman or the ability to successfully complete the 36- hour State Certified Long Term Care Ombudsman training.
• Strong communication and interpersonal skills to effectively interact with residents, families, facility staff and community partners.
• Proven experience in providing direct services in social services or a related field, with prior responsibilities in case management, client advocacy or similar area assisting the older adult population.
• Strong desire and/or experience in working with the older adult population.
• Highly skilled and effective in communication, problem-solving, collaboration, and maintaining professional relationships.
• Proven ability to manage time and projects successfully.
• Ability and willingness to make presentations to small groups.
• Ability to travel within designated areas of Riverside County at least 60% of the time.
• A valid California driver’s license, auto insurance, and personal vehicle.
• Submit to and successfully complete LiveScan Fingerprinting background check.
• Proficient in current office equipment and practices including Microsoft Office
• Proof of negative TB status.
• Proof of eligibility to work in the United States.

Nice To Haves

• Bi-Lingual language skills in Spanish are a plus.

Responsibilities

• Provide education, advocacy, and mediation to ensure that rights of residents residing in long-term care facilities are maintained.
• Identify, investigate and resolve complaints made by or on behalf of residents living in nursing and residential care homes.
• Conduct regular, unannounced visits to residents in long-term care facilities.
• Ability to successfully navigate case management tasks, conduct thorough investigations, and accurately document activities in a timely manner.
• Maintain professional objective relationships with nursing and board & care personnel through regular visits to each facility within an assigned area. Ensure resident advocacy is never compromised and perception of objectivity is consistently maintained.
• Attend monthly staff meetings and participate in ongoing training.
• Consistently use COASC authorized communication systems to ensure confidentiality and professional practices.
• Other duties as assigned by supervisor.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 101-250 employees