Social Media Support Associate

Vivid Seats • Coppell, TX

394d • $37,000 - $37,000

About The Position

The Social Media Support Associate at Vivid Seats is responsible for engaging with customers through social media channels and online review sites, addressing inquiries and providing solutions with empathy and professionalism. This entry-level position plays a critical role in enhancing customer experiences related to live events, ensuring accurate information is shared and customer concerns are resolved effectively.

Requirements

• Knowledge of basic social media platforms.
• Work experience in sales or customer service in a retail or service-related industry.
• Computer proficiency with a typing speed of 50+ WPM.
• Excellent written communication skills with attention to grammar and spelling accuracy.
• Ability to multitask in a fast-paced environment.
• Self-reliant with the ability to work with minimal supervision.
• Research skills to troubleshoot customer issues.
• Genuine interest in live events, sports, entertainment, and social media.

Nice To Haves

• Flexibility to take on other tasks as directed by management.
• Willingness to be flexible in work hours where needed.

Responsibilities

• Engage with customers over social media and online review sites.
• Respond to inbound customer inquiries with attention to detail.
• Gather and verify required information from customers.
• Develop and present solutions to customer concerns.
• Update internal order notes appropriately.
• Follow proper security procedures during customer interactions.
• Maintain thorough knowledge of company processes and policies.
• Navigate and resolve non-complex customer inquiries.
• Publicly reply to entry level customer social media inquiries.
• Manage complex customer inquiries posted on social media channels.

Benefits

• Base salary of $37,000
• Bi-annual bonus
• Annual equity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: No Education Listed