Social Media Sr. Coordinator
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About The Position
Valvoline has a rewarding opportunity as a Social Media Sr. Coordinator. In this role, you will be responsible for monitoring and effectively responding to customer reviews, ensuring a positive brand image, and promoting Valvoline’s social media strategy. You will also serve as the point of contact for escalated and/or complex community engagement that could negatively impact the Valvoline brand, resolving issues with efficiency, professionalism, and empathy. The role will involve conducting quality assurance checks to maintain team standards and accuracy across social platforms, while also preparing insightful reports on key performance metrics. Additionally, you will contribute to the team's growth by acting as a trainer and mentor, sharing your expertise to enhance the skills of other team members.
