About The Position

Provides support to Director of Sales & Marketing with varied office tasks in order to help meet and exceed forecasted revenue goals. Provide clerical/secretarial and administrative support to the Sales Department, including computer input, filing, and answering telephones.

Requirements

  • Must be able to travel on occasion, as needed.
  • Must be able to speak, read, write, and understand the primary language used in the workplace.
  • Requires good communication skills, verbal, written and electronic.
  • Considerable knowledge of complex mathematical calculations and computer programs.
  • Must have excellent leadership capability and customer relations skills.
  • Must be detail oriented with outstanding organizational and communication skills.
  • Must possess intermediate computer skills.
  • Must possess basic computational ability.
  • Ability to analyze, foresee user needs, and makes judgments to ensure proper tools are provided at property level.
  • Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
  • Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system, and POS.
  • Self-driven and able to work independently.
  • High school or equivalent education required.
  • Ability to provide and maintain a valid drivers license as the position may require the operation of motorized and electric vehicles.
  • All Staff Members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards.
  • Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position.

Nice To Haves

  • Bachelors degree preferred.
  • Sales & Marketing experience preferred.
  • Prior experience in an administrative role preferred.

Responsibilities

  • Enthusiastically and proactively assist the Director of Sales and/or Sales Manager(s) in the sale of the Hotel concept to group, corporate and leisure prospects in a way that best illustrates the identity of the brand as innovative and new
  • Assist the Director of Sales & Marketing and the Sales & Marketing team with administrative and clerical support.
  • Handle all incoming and outgoing correspondence.
  • Maintain a filing system of all department records.
  • Arrange appointments and meetings for sales managers.
  • Prepare meeting packets and other Sales & Marketing materials.
  • Keep inventory of office supplies and place orders as needed.
  • Provide client support to include processing client leads, investigating hotel and preferred guest program issues, and acquiring or sending collateral materials.
  • Provide hotel support to include following up on outstanding responses, calling, faxing, and emailing clients and answering requests.
  • Handle all logistics for small groups meetings for key clients.
  • Generate reports and compile statistical information as requested.
  • Produce and submit purchase orders according to the hotels procedure, as requested.
  • Assist with BEOs, group resumes, room blocks, etc.
  • Assist with client notification of key dates such as cut-off or payment schedule deadlines
  • Drive product quality and a unique guest experience at every opportunity.
  • Take pride in the overall look and feel of the hotel never walking past something out of place.
  • Maintain a refreshing attitude focused on positive friendly interactions with guests and staff.
  • Develop and maintain strong interdepartmental relationships and open communication lines to assure efficient transfer of information.
  • All other duties assigned by managers or supervisors.
  • Assist with any guest inquiry.
  • Follow all company and safety and security policies and procedures.
  • Report maintenance problems, safety hazards, accidents, or injuries.
  • Perform other reasonable job duties as requested by direct and indirect supervisors.
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