Social Media Engagement Specialist
About The Position
Working to help Dr. Pompa with a mission-driven health brand built around cellular detox and root-cause healing. We serve health-aware individuals struggling with chronic conditions that conventional medicine hasn't solved: fatigue, brain fog, autoimmune issues, hormone imbalances, and "mystery" symptoms that persist despite trying everything. Our social media presence generates 40,000-70,000+ monthly comments and messages. Every comment represents someone looking for answers. Your job is to make sure they feel heard and get connected to the right next step. As a Social Engagement Specialist, you're the first point of contact for people engaging with Dr. Pompa's content. You respond to comments, send initial DMs to interested prospects, filter spam, and route conversations to the right team members. Your job is to start conversations, create a warm first impression, and hand off to our Social Lead Specialists (DM Setters) who take over from there. Think of yourself as the friendly front desk of our social media presence. You greet people, answer simple questions, and make sure the right person follows up with them.
Requirements
- Speed & Accuracy: You can process high volumes quickly without sacrificing quality. We're talking 300-400+ comments per shift.
- Judgment Calls: You know when something is spam vs. a real person, when to hide vs. when to leave up, when to handle vs. when to route.
- Written Communication: Your messages sound human, not robotic. Warm, clear, professional.
- Tool Navigation: You can learn StatusBrew, AI Blaze, Google Gemini, GSuite and Slack quickly. You'll toggle between platforms without losing track.
- Independent Work: Remote role means you manage your own time. You don't need constant check-ins to stay productive.
Nice To Haves
- Experience with social media moderation or community management
- Familiarity with health, wellness, or functional medicine content
- Background in customer service or frontline support roles
- Experience with StatusBrew, Sprout Social, or similar social management tools
Responsibilities
- Respond to comments on our social content (organic posts, paid ads, reels, lives)
- Send initial direct messages to people who show interest
- Use templates for common responses while keeping messages warm and human
- Tag and close conversations so DM Setters can pick them up when the person replies
- Filter spam, scams, and off-topic comments
- Hide inappropriate content while preserving legitimate engagement
- Flag edge cases for manager review when you're unsure
- Protect brand reputation without over-moderating genuine comments
- Route high-intent comments (people sharing health conditions or symptoms) to DM Setter High Priority
- Route support questions (order issues, account problems) to Customer Support
- Route partnership/collaboration inquiries to the appropriate team
- Recognize crisis situations (mental health, severe health emergencies) and escalate immediately
Benefits
- Adaptive PTO and paid company holidays.
- Health, Dental, Vision, Life Insurance options.
- Opportunities for professional growth and career advancement.
- Remote work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
