Social Media Content Moderator

Alorica • Tulsa, OK

406d

About The Position

As a Social Media Content Moderator at Alorica, you will play a crucial role in ensuring that user-generated content adheres to community standards and company policies. Your primary responsibilities will include reviewing various types of content, interpreting guidelines, and escalating issues as necessary. This position requires a keen eye for detail and the ability to handle potentially graphic content while maintaining professionalism and courtesy in all interactions.

Requirements

• High school diploma or GED.
• Strong computer navigational skills.
• Familiarity with Microsoft Office applications (Word, Excel).
• Excellent oral and written communication skills.
• Exceptional listening and comprehension skills.
• Professional and courteous demeanor.
• Ability to handle viewing graphic and potentially disturbing content.
• Ability to react quickly and effectively with high attention to detail and fast learning ability.
• Good understanding of social media pop culture.
• Proven experience in overcoming unexpected difficulties and using logical problem-solving skills.

Nice To Haves

• Customer service experience is a plus.

Responsibilities

• Review content (video, image, text) and conduct quality control to ensure compliance with local policies and regulations.
• Become knowledgeable about online community standards.
• Interpret and apply complex policies and guidelines to content.
• Review reported content within agreed turnaround times and standards of quality.
• Escalate issues that fall outside of company policy.

Benefits

• Health, dental, and vision coverage/HSA
• Paid Time Off (PTO)
• 401K retirement plan
• Leadership programs
• Paid training and tuition reimbursement
• Employee discounts program including groceries, travel, insurance, phone plans, health and wellness, and pet supplies
• Employee assistance program
• Additional voluntary benefits
• On-site amenities such as coffee & snack bar, breakroom with shuffleboard and air hockey, ATM/banking access.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED