Social Media Content Moderator - Onsite

Teleperformance • Boise, ID

38d • Onsite

About The Position

Are you a digital detective with a passion for keeping the internet a safe and fun place? Do you have an eagle eye for detail and a knack for spotting the good, the bad, and the ugly in online content? If so, we want YOU to join our team as a Content Moderator! This role will be on site at our newly refurbished multi-million-dollar facility in Boise, Idaho. Read more below about the many things our new site has to offer in the “About TP” section. Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! This position will be onsite at the Boise, Idaho site.

Requirements

• Sharp Eyes: You can spot a violation from a mile away.
• Cool Head: You stay calm under pressure and handle sensitive content with discretion.
• Tech Savvy: Comfortable navigating various online platforms and tools.
• Team Player: Work well with others and contribute to a positive team culture.
• Word Wizardry: Masterful spelling, grammar, and reading skills.
• Emotional Ninja: Strong emotional intelligence and resilience.
• Content Conqueror: Comfortable reviewing internet content.
• Logic Legend: Sharp problem-solving skills.
• Shift Shapeshifter: Available to work various shifts.
• Windows Whiz: Experienced with Windows operating systems.
• Attendance Ace: Predictable and reliable attendance.
• Onsite Superstar: This is an onsite position.
• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication: Outstanding communication, listening, and analytical skills.
• Organizational Skills: Strong organizational and problem-solving skills.
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Nice To Haves

• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Investigate: Review and moderate user-generated content to ensure it aligns with our community guidelines.
• Tough Content Wrangler: Moderate traumatic, sensitive, and potentially offensive content with resilience.
• Curate: Help maintain a positive and engaging online environment by removing inappropriate content.
• Communicate: Provide feedback to users and escalate issues when necessary.
• Analyze: Monitor trends and report on content moderation metrics.

Benefits

• Competitive Pay with Bonus Potential
• Fun Team: Join a group of like-minded individuals who are passionate about making the internet a better place.
• Break Time: Enjoy one of your multiple daily breaks by playing video games, arcade games, foosball or enjoying our coffee bar, onsite vending and relaxation corners
• Full Benefits: Medical, Dental, Vision, 401K and more!
• Paid Time Off
• Employee Wellness and Engagement programs that include Counseling sessions, Workshops, Wellness clubs, Resiliency training and employee assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees