Social Media Content Moderator
About The Position
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.
Requirements
- High school diploma or GED
- Strong computer navigational skills
- Familiarity with Microsoft Office applications (Word, Excel)
- Excellent oral and written communication skills
- Exceptional listening/comprehension skills
- Ability to handle viewing graphic and potentially disturbing content
- Ability to react quickly and effectively with high attention to detail and fast learning ability
- High level engagement
- Possess a high level of professionalism
- Good understanding of social media pop culture
- Proven experience in overcoming unexpected difficulties and using logical problem-solving skills
- Must not be on any corrective action or performance plans
- Must have held your current position for 6+ months
- Must have relevant industry/program experience
Responsibilities
- Review content (Video, Image, and Text) and conduct quality control, ensuring the content complies with local policies and regulations
- Become and remain knowledgeable about online community standards
- Interpret and apply complex policies and guidelines to content
- Review the reported content within agreed turnaround times and standards of quality
- Escalate issues outside of the company policy
Benefits
- Health, dental, and vision coverage with HSA options
- Paid time off
- Flexible pay options: daily or weekly pay
- 401(k) retirement plan
- Leadership development programs that really grow your career
- Open access courses through Alorica Academy
- Paid training and tuition reimbursement
- Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
- Employee assistance program for personal and professional support
- Additional voluntary benefits to meet your individual needs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
