Social Media Content Moderator - Onsite work

Teleperformance • Port Saint Lucie, FL

433d

About The Position

The Social Media Content Moderator position at Teleperformance involves moderating user-generated content on client platforms to ensure compliance with community guidelines. This role is essential for maintaining a positive social experience for users by reviewing potentially sensitive and graphic content. The position requires on-site work in Port Saint Lucie, Florida, and offers opportunities for personal growth and development within a collaborative environment.

Requirements

• Ability to work on-site in Port St. Lucie, Florida.
• Experience navigating internet websites, including social media.
• Strong emotional intelligence and resilience.
• Comfortable reviewing potentially inappropriate or violent content.
• Attention to detail and flexibility to meet changing business needs.
• Logical problem-solving skills and availability for various shifts.
• Experience with Windows operating systems and strong computer skills.
• Ability to type at least 25 words per minute.
• High school diploma or GED required.

Nice To Haves

• 6 months of customer service experience preferred.
• Proven oral and written communication skills.
• Organization and work prioritization skills.

Responsibilities

• Moderate user-generated content to ensure compliance with community guidelines.
• Review content for accuracy and quality, upholding high standards.
• Participate in frequent refresher training to implement correct policies.
• Comply with performance indicators defined by the client's operation.
• Classify and eliminate sensitive or violent content uploaded by users.
• Investigate and resolve complex content issues within turnaround times.
• Comply with corporate confidentiality policies regarding customer information.
• Participate in continuous training programs for optimal role development.
• Provide trends and insights for process improvements.
• Stay updated on workflow changes and operational guidelines.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 10,001+ employees