Social Media Content Moderator -- Onsite-Bilingual French/English

Teleperformance • Vero Beach, FL

444d

About The Position

The Social Media Content Moderator position at Teleperformance USA involves moderating user-generated content on client platforms to ensure compliance with community guidelines. This role is essential for maintaining a positive social experience for users and requires a bilingual proficiency in French and English. The position is based on-site in Port Saint Lucie, Florida, and emphasizes a collaborative work environment where employees can grow and develop their skills.

Requirements

• Bilingual in French and English, both written and spoken.
• Experience navigating internet websites including social media and commercial sites.
• Strong emotional intelligence and resilience.
• Attention to detail and logical problem-solving skills.
• Ability to type at least 25 wpm.
• High School Graduate or GED or higher (proof required).
• Predictable and reliable attendance.
• 6 months of customer service experience preferred.
• Proven oral and written communication skills.
• Strong computer skills, including experience with Windows operating systems.

Nice To Haves

• Experience in social media content moderation.
• Familiarity with community standards and content guidelines.

Responsibilities

• Moderate user-generated content to ensure compliance with community guidelines.
• Review and classify sensitive content according to client-defined parameters.
• Investigate and resolve complex content issues within agreed turnaround times.
• Participate in continuous training programs for optimal role development.
• Provide trends and insights for process and policy improvements.
• Comply with corporate confidentiality policies regarding customer information.
• Remain updated on workflow changes and operational guidelines.
• Work on-site at Port St. Lucie, Florida.

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 10,001+ employees