Social Media Campaigns Support Lead
About The Position
At TruePoint Communications, our product is our people. As one of the fastest-growing marketing and communications agencies in the country, we’re known for meaningful results, smart strategies, and a people-first culture. We’re looking for a Social Media Campaigns Support Lead to oversee our Surprise & Delight Campaigns. This role is ideal for someone who thrives in a fast-paced environment and loves the detailed coordination of surprising and delighting fans. It is someone who’s highly organized, detail-oriented, and enjoys wearing many hats – from concept to finished product delivered, including reporting and catching trends. If you’re eager to develop your social media campaign skills and make a measurable impact on a growing company, TruePoint Communications could be the place for you.
Requirements
- 2+ years of experience in social media, digital marketing, community management, or campaign coordination within an agency or similar fast-paced environment.
- Strong organizational and project management skills with the ability to manage multiple concurrent campaigns.
- Excellent written and verbal communication skills, including experience preparing client-ready materials.
- Familiarity with major social platforms (Facebook, Instagram, X, TikTok, LinkedIn, YouTube).
- Experience using social media or project management tools (Sprinklr, Sprout, Monday.com, Teams).
Nice To Haves
- Experience supporting social media campaigns, sweepstakes/contests, or community engagement.
- Basic understanding of social analytics or reporting methods.
- Previous experience collaborating across multiple internal teams (Creative, Community Management, Analytics).
Responsibilities
- Own day-to-day campaign execution across social platforms—keeping deliverables accurate, on time, in scope, and aligned to campaign plans.
- Build and maintain campaign documentation (SOWs, T&Cs, campaign guides, contest/sweepstakes docs, tracking sheets) and keep tools/resources organized (Teams, Monday.com, trackers).
- Serve as a key client contact, providing clear status updates via calls and written communication; responding quickly to requests for campaign info, documentation, reporting, and ad hoc needs.
- Monitor social channels daily to surface high-value opportunities, engage using approved brand voice, and provide real-time support during campaigns.
- Lead reporting and insights, producing end-of-campaign recaps with performance, learnings, and recommendations; supporting weekly/monthly/quarterly reporting and social listening/trend analysis with analytics partners.
- Coordinate cross-functionally and operationally, partnering with Community, Creative, and Intelligence teams; managing winner selection/outreach/fulfillment and onsite prize distribution auditing, time/expense tracking, and process/training updates.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
