Social Health Referral Navigator
About The Position
MAJOR RESPONSIBILITIES Manage the intake of social needs referrals and requests for Social Health team services. Establish referral communication strategies for Social Health team members. Assist with internal and community-based organization outreach and relationship building work. Provide training on the Find Help platform. Assist with organizing Find Help data and updating user groups. Help with Find Help technical management for listed Social Health team programs. Manage the CRH group email and respond to inquiries from internal teammates and external community partners. Communicate with Community Health Worker team members to facilitate client care. Identify resources for clients to overcome barriers to care and facilitate access to community resources, including locating housing, food, clothing, prenatal classes, parenting, and providers to teach life skills, and relevant mental health services. Remain aware of current services offered by service providers, such as mental health, housing, and employment assistance. Works to reduce cultural and socio-economic barriers between community members and institutions.
Requirements
- High School Diploma or GED required.
- Self-directed with excellent time management and detail orientation.
- Ability to work under pressure in a fast-paced healthcare environment with tight deadlines.
- Adaptability based on changing needs of the organization.
- Knowledgeable of social health, social determinants of health, community health, evaluation, and health literacy principles.
- Ability to engage community health worker teams and other care teams.
- Ability to navigate Epic or another Electronic Medical Record (EMR).
- Ability to navigate social care networks and platforms.
- Strong interpersonal skills, good communication and literacy skills, and demonstrates the ability to develop rapport with community health workers and care teams.
Responsibilities
- Manage the intake of social needs referrals and requests for Social Health team services.
- Establish referral communication strategies for Social Health team members.
- Assist with internal and community-based organization outreach and relationship building work.
- Provide training on the Find Help platform.
- Assist with organizing Find Help data and updating user groups.
- Help with Find Help technical management for listed Social Health team programs.
- Manage the CRH group email and respond to inquiries from internal teammates and external community partners.
- Communicate with Community Health Worker team members to facilitate client care.
- Identify resources for clients to overcome barriers to care and facilitate access to community resources, including locating housing, food, clothing, prenatal classes, parenting, and providers to teach life skills, and relevant mental health services.
- Remain aware of current services offered by service providers, such as mental health, housing, and employment assistance.
- Works to reduce cultural and socio-economic barriers between community members and institutions.
Benefits
- Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
- Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
- Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
