Social Care Screener & Navigator

The Educational Alliance Inc. • New York, NY

84d

About The Position

The Social Care Network Screener/Navigator serves as an entry point for the delivery of HRSN services, engaging Medicaid participants to identify health-related social needs and connect them with appropriate community-based care. This position is responsible for screening individuals, assessing NYS Medicaid eligibility for HRSN and enhanced-care services. The Screener/Navigator guides participants through the process of accessing support resources. The SCN Screener/Navigator will cover multiple EA sites (Manny Cantor and Sirovich centers).

Requirements

• High school diploma or equivalent required, Bachelor preferred.
• Experience in social services, community outreach, or patient navigation.
• Knowledge of social care systems, local resources, and health-related social need principles.
• Familiarity with NYS Medicaid eligibility, benefits, and referral systems.
• Excellent communication, interpersonal, and active listening skills.
• Technological proficiency with data entry, recordkeeping, and screening tools.
• Ability to work independently and as part of an interdisciplinary team.
• Some local travel is required for community site visits or events (monthly MetroCard / equivalent will be provided).
• Must maintain professionalism in sensitive and confidential situations.
• Flexibility as the agency rolls out enhanced care services.

Responsibilities

• Conduct outreach to NYS Medicaid participants to identify unmet social needs.
• Provide education on benefits and community supports available under the NYS Medicaid program.
• Screen individuals for health-related social needs using standardized tools.
• Assess eligibility for enhanced care services and community-based programs.
• Develop care management plans as applicable.
• Provide navigation support to connect individuals with appropriate services.
• Collaborate with care teams and community partners to ensure coordinated support.
• Document interactions, referrals, and follow-ups accurately in case management platform.
• Maintain HIPPA, 42CFR-part 2 confidentiality standards, and act with cultural sensitivity and empathy.
• Develop relationships with community groups/agencies in partnership with the Center.
• Adhere to agency, NYS Medicaid, and program-specific policies and procedures.
• Attend staff meetings, trainings, and other pertinent events as recommended by supervisors.
• Perform any other duties as required.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees