Social Care Screener & Navigator

The Educational Alliance Inc.•New York, NY

35d

About The Position

Educational Alliance (EA), one of New York City’s original settlement houses, was founded in 1889 to offer educational, social, and cultural services to Jewish immigrants arriving to the Lower East Side. Today, EA is a proudly Jewish institution that partners with diverse communities throughout Lower Manhattan. We provide New Yorkers with high-quality, transformational programs that enhance their well-being and socio-economic opportunities, reflecting our belief that everyone in our city should be given the tools to thrive. Across our network of community centers, our staff empowers people of all backgrounds to flourish. Our vast array of programs includes free meals for seniors, addiction treatment and recovery, innovative early childhood education, art classes, Jewish cultural and educational events, and more. We remain committed to recognizing the intrinsic value within each individual and the importance of building community. The Center for Recovery and Wellness takes a holistic, strengths-based approach to recovery and wellness that responds to the distinct needs of each individual. Programs include residential and outpatient addiction treatment, recovery services, prevention education, and community programming. CRW offers culturally competent, evidence-based programs and services that strengthen individuals and communities, enhance resiliency, and foster lasting recovery. The Social Care Network Screener/Navigator serves as an entry point for the delivery of HRSN services, engaging Medicaid participants to identify health-related social needs and connect them with appropriate community-based care. This position is responsible for screening individuals, assessing NYS Medicaid eligibility for HRSN and enhanced-care services. The Screener/Navigator guides participants through the process of accessing support resources. The SCN Screener/Navigator will cover multiple EA sites (Manny Cantor and Sirovich centers).

Requirements

High school diploma or equivalent required, Bachelor preferred
Experience in social services, community outreach, or patient navigation
Knowledge of social care systems, local resources, and health-related social need principles
Familiarity with NYS Medicaid eligibility, benefits, and referral systems
Excellent communication, interpersonal, and active listening skills
Technological proficiency with data entry, recordkeeping, and screening tools
Ability to work independently and as part of an interdisciplinary team
Some local travel is required for community site visits or events (monthly MetroCard / equivalent will be provided)
Must maintain professionalism in sensitive and confidential situations
Flexibility as the agency rolls out enhanced care services

Responsibilities

Conduct outreach to NYS Medicaid NYS Medicaid participants to identify unmet social needs.
Provide education on benefits and community supports available under the NYS Medicaid program.
Screen individuals for health-related social needs using standardized tools.
Assess eligibility for enhanced care services and community-based programs.
Develop care management plans as applicable
Provide navigation support to connect individuals with appropriate services.
Collaborate with care teams and community partners to ensure coordinated support.
Document interactions, referrals, and follow-ups accurately in case management platform
Maintain HIPPA, 42CFR-part 2 confidentiality standards, and act with cultural sensitivity and empathy.
Develop relationships with community groups/agencies in partnership with the Center.
Adhere to agency, NYS Medicaid, and program-specific policies and procedures
Attend staff meetings, trainings, and other pertinent events as recommended by supervisors
Perform any other duties as required.