Social Care Navigator

FORTUNE SOCIETY INC•New York, NY

3h•$27 - $30•Onsite

About The Position

The Social Care Navigator serves as an entry point for the delivery of HRSN services to The Fortune Society clients, engaging Medicaid participants to identify health-related social needs and connect them with appropriate community-based care. This position is responsible for screening individuals, assessing NYS Medicaid eligibility for HRSN, and enhanced-care services. The Navigator guides participants through the process of accessing support resources.

Requirements

A bachelor's degree is strongly preferred, preferably with coursework in community health and/or equivalent. Individuals with an associate's degree (Health/Human Services) or High School Diploma/GED plus significant experience in care navigation / coordination / intake capacity, specifically within the human services sector will be considered;
Minimum of 2 years' experience in a similar role.
Computer skills and ability to navigate analytic technology solutions for documentation, tracking, and review of data.
Strong leadership and management skills including the ability to set team priorities, identify and resolve issues constructively, assess staff performance, provide career mentoring and coaching.
High degree of self-organization and ability to work independently.
Attention to detail with the ability to analyze data and make informed decisions.
Excellent communication (listening, written, oral) skills and ability to communicate effectively in-person, via email and/or phone with clients and network partners.
Comfortability presenting to various audiences (e.g., community-based organizations, healthcare providers, community members) and succinctly communicate key messages.
Knowledge and experience working with vulnerable populations; possess cultural competency skills.
Enthusiasm for assisting New Yorkers of diverse backgrounds.

Nice To Haves

Bilingual or multilingual preferred.
Knowledge of motivational interviewing and/or other coaching techniques preferred.
We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission. Relevant personal experience is a plus.

Responsibilities

Conduct outreach to NYS Medicaid NYS Medicaid participants to identify unmet social needs.
Provide education on benefits and community supports available under the NYS Medicaid program.
Screen individuals for health-related social needs using standardized tools.
Assess eligibility for enhanced care services and community-based programs.
Develop care management plans as applicable
Provide navigation support to connect individuals with appropriate services.
Collaborate with care teams and community partners to ensure coordinated support.
Document interactions, referrals, and follow-ups accurately in case management platform
Maintain HIPPA, 42CFR-part 2 confidentiality standards, and act with cultural sensitivity and empathy.
Develop relationships with community groups/agencies in partnership with the Center.
Adhere to agency, NYS Medicaid, and program-specific policies and procedures
Attend staff meetings, trainings, and other pertinent events as recommended by supervisors
Perform any other duties as required.