Social Care Housing Navigator
About The Position
The Social Care Network is a group of community-based organizations, healthcare providers, and other partners who are working together to provide screening, navigation, and delivery of Enhanced Health-Related Social Needs Services (HRSN) to Medicaid Managed Care Members. HRSN services include housing support, nutrition, and non-medical transportation. Catholic Charities Tompkins/Tioga is one of the organizations that is participating in the network. Catholic Charities’ role as an Enhanced HRSN Provider is to provide Housing Support Services to Medicaid Members that have an identified housing social care need in the Tompkins County area. This position will focus on providing Pre-tenancy Services, Community Transitional Services, Tenancy Sustaining Services and Housing, Transition, and Navigation Services.
Responsibilities
- Receives and responds to referrals of Medicaid members experiencing housing instability. Completes standardized screenings and eligibility assessments for Enhanced HRSN Housing Services.
- Provides Housing Transition and Navigation, Pre-Tenancy, Community Transitional, and Tenancy Sustaining Services to qualified Medicaid members.
- Becomes familiar with the Social Care Network program and the available services. Gains an understanding of the local and regional service providers that are participating in the Social Care Network, especially those serving Tompkins County.
- Links and refers program participants to local and regional service providers as appropriate.
- Creates and maintains Member Care Plans for individuals supported by the Social Care Network.
- Encourages and supports participant engagement with complementary services that promote housing stability and overall well-being (e.g., benefits, behavioral health supports, employment services).
- Works collaboratively with Catholic Charities staff, Care Compass, healthcare partners, community providers, landlords, housing providers, and utility companies to support continuity of care.
- Provides feedback to improve service workflows, referral processes, and identify community resource gaps.
- Maintains accurate and timely documentation and service data in required systems.
- Tracks service delivery, time allocation, and program activities to support HRSN billing, invoicing, and compliance
- Attends required meetings, supervision, and trainings related to HRSN services, Unite Us, and housing navigation best practices.
- Completes other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
