Social Care Agent
Alaska Airlines•Seatac, WA
287d•$25•Remote
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About The Position
The Customer Care Representative II is responsible for resolving tier II customer inquiries and complaints via the company's social media channels or other written communication, upholding Alaska Airlines' social media presence, providing quality assurance and training for the Customer Care team, and working directly with loyalty partners at Alaska Airlines and Horizon Air. As a member of the Customer Care team, this individual contributor role supports process improvement and delivers superior customer service to our guests by offering accurate information and creative resolutions.
