Social Campaign Operations Manager (Contractor) | Blizzard

Blizzard Entertainment • Irvine, CA

7d • Remote

About The Position

Blizzard has been a leader in entertainment for over 30 years, with millions of passionate fans globally. As our franchises scale and our publishing ecosystem becomes increasingly complex, the need for strong operational rigor across Social & Content grows with it.
The Social & Content team supports multiple franchises and publishing moments globally. To operate effectively at scale, we require standardized workflows, strong governance, secure platform management, and seamless cross-functional alignment.
We are seeking a Social Campaign Operations Manager to drive operational excellence across platforms, tools, governance, and reporting - ensuring our social ecosystem runs efficiently, securely, and predictably. This candidate will support the release and growth of beloved Blizzard titles: World of Warcraft®, Overwatch®, and Diablo®, while operating as part of a cross-franchise Campaign Ops guild with shared standards and governance.
As Social Campaign Operations Manager, you will act as the primary operational partner for the Social & Content team across franchises. You will be considered a subject matter authority in Social Operations within Marketing and will operate independently on complex, cross-franchise challenges that require sound judgment, domain expertise, and the ability to evaluate intangible risks.
You will:
Define and standardize scalable global end-to-end social operational frameworks
Strengthen platform governance, security protocols, and access controls globally
Formalize cross-functional operating networks across Social, Audience Development, PR, Publishing, Events, and Digital
Drive clarity in reporting cadence, stakeholder expectations, and ownership across franchises
Enable scalable asset distribution and content visibility
Support major publishing and live event beats (e.g. BlizzCon)
Reduce operational friction and ambiguity in a fast-moving publishing environment
This role may influence work across multiple groups and will regularly coordinate senior stakeholders.

Requirements

• MUST have Marketing experience
• 10+ years’ experience in Social Operations, Digital Operations, Marketing Operations, or related discipline
• Recognized subject matter expertise in multi-platform social governance and publishing operations
• Experience operating across complex, cross-franchise environments
• Demonstrated ability to design and standardize scalable operational systems
• Experience managing platform governance, security, and access controls at scale
• Strong ability to operate independently with high discretion and limited direction
• Demonstrated leadership across work groups; may oversee activities of others without formal people management
• Advanced analytical and problem-solving skills
• Exceptional cross-functional communication and stakeholder influence
• High integrity and ability to manage sensitive platform and access controls
• Bachelor’s degree required; advanced degree preferred

Nice To Haves

• Gaming or entertainment industry experience
• Experience supporting large-scale global events (e.g. BlizzCon)
• Experience working with external agencies in operational capacity

Responsibilities

• Act as the primary operational authority for Social & Content across franchises
• Establish and standardize scalable end-to-end social workflows
• Identify structural inefficiencies and design durable process improvements
• Create formal operating networks across franchises to ensure alignment and consistency
• Own governance and discipline across Opal, Bit.ly, Sprinklr, Stronghold/DAM, and related tools
• Regularly manage 1Password and global account access permissions
• Establish and enforce security protocols across platforms and tools
• Anticipate governance risks and implement preventative controls
• Maintain strong relationships with platform representatives
• Manage global social asset distribution processes, including channel creation and access enablement
• Standardize best-practice documentation as platforms evolve
• Oversee social operational execution for major events (e.g., BlizzCon) and publishing moments
• Partner closely with franchise Social & Content leads on global run-of-show execution
• Collaborate with Mutiny (Social & Content’s agency) to ensure strategy, analytics, and community managers have appropriate access, dashboards, and operational clarity
• Work with Audience Development to maintain and evolve the global reporting calendar, ensuring clarity on ownership, cadence, and launch reporting needs
• Improve alignment across Social, PR, Publishing, Digital, and Audience Development
• Maintain and evolve the cross-franchise reporting calendar (clarifying expectations, cadence, and launch needs)
• Address ambiguity in reporting support requests by defining clearer intake and ownership models
• Operate independently on complex operational challenges where analysis requires judgment and evaluation of intangibles
• Surface structural risks early and propose expert-level solutions

Benefits

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance
• 401(k) with Company match, tuition reimbursement, charitable donation matching
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level