Social Bay Concierge

Dave & Buster's-posted 3 months ago
$10 - $12/Yr
Toledo, OH
5,001-10,000 employees
Food Services and Drinking Places
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At Dave & Buster's, our Social Bay Concierge plays an important role in creating unforgettable experiences for our Guests while they are enjoying FUN, fast-paced games in our interactive Social Bays. As a Concierge, you will guide groups through deciding on what type of games to play based on the needs of the group, give tips and best ways to have the best time, and ensure they are set up for success to enjoy a little competition and FUN!

  • Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
  • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
  • Welcomes and engages all Guests by providing exceptional service that creates unforgettable experiences.
  • Creates an environment of high engagement and FUN for our Guests.
  • Guides groups of Guests through collaborative activities and games.
  • Is the knowledge master of the game types and provides tips and tricks to the Guests to have the best experience.
  • Understands Guest's needs to determine which game(s) is best for the group.
  • Supports Guests with any service and basic technical questions.
  • Partners with the Service Team to ensure our Guests receive prompt and attentive beverage and food service.
  • Completes any required side work to support the set-up and break down of the Social Bays.
  • Resets and cleans Bays to approved standards after use to prepare for next Guests.
  • Adheres to company's sanitation procedures.
  • Follows alcohol awareness procedures for preventing intoxication and dealing with intoxicated Guests.
  • Assesses Guest demeanor and identifies when behavior should be called to the attention of a Manager.
  • Assists other Team Members as needed or as business dictates.
  • Maintains a favorable working relationship with all other company Team Members.
  • Must be at least 18 years of age.
  • Must be skilled in effectively communicating with Guests in order to generate enthusiasm about the D&B experience.
  • Must be able to read and communicate in English.
  • Work days, nights and/or weekends as required.
  • Work in noisy, fast paced environment with distracting conditions.
  • Read and write handwritten notes.
  • Lift and carry up to 30 pounds.
  • Move about facility and stand for long periods of time.
  • Walk or stand 100% of shift.
  • Reach, bend and stoop frequently.
  • Medical
  • Dental
  • Vision
  • 401K
  • FREE GAMES
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