Social Adjustment Services Program Manager

Catholic Charities-posted about 2 months ago
Full-time • Manager
Onsite • San Antonio, TX
501-1,000 employees
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Under the supervision of the Extended Care Services Director, the Social Adjustment Services Program Manager provides day-to-day leadership, coordination, and oversight for the SAS program, ensuring services are delivered effectively, efficiently, and in alignment with funding requirements. This role manages a team of caseworkers and other program staff, oversees client services, and ensures that program activities address the needs of refugee clients, promoting integration, stability, and long-term self-sufficiency. The Program Manager serves as a bridge between direct service delivery and program administration—maintaining compliance, producing reports, developing staff capacity, and fostering partnerships to strengthen program impact.

  • Must ensure the completion of all required professional development assignments in a timely manner for their direct reports
  • Must complete all required professional development assigned in a timely manner
  • Must be sensitive to the service population’s cultural and socioeconomic characteristics.
  • Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, others.
  • Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.
  • Adherence to the Code of Conduct and the Faith and Moral is mandatory.
  • Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
  • Other duties as assigned by the Program Director.
  • Assign, prioritize, and manage staff caseloads to ensure timely, high-quality service delivery.
  • Supervise, coach, and mentor SAS caseworkers, providing guidance and professional development opportunities.
  • Monitor program workflow, identifying and addressing bottlenecks or service gaps.
  • Conduct regular check-ins and performance evaluations with staff.
  • Ensure services are culturally responsive, trauma-informed, and client-centered.
  • Oversee client intake, assessment, and service planning to ensure needs are addressed effectively.
  • Support staff in providing referrals, facilitating orientations, and connecting clients with community resources.
  • When necessary, provide direct client support, including home visits and crisis response.
  • Maintain accurate program records, ensuring all documentation meets agency, funder, and licensing standards.
  • Oversee database entry, spreadsheets, and tracking tools to ensure accurate client and program data.
  • Complete monthly, semi-annual, and other required reports on time.
  • Monitor compliance with all contractual, funding, and quality assurance requirements.
  • Represent the SAS program in community collaborations, meetings, and events.
  • Cultivate positive relationships with funders, community partners, and other stakeholders.
  • Collaborate with volunteers, donors, and other resource providers to support program needs.
  • Evaluate program outcomes and make recommendations for service improvements.
  • Assist in identifying and developing resources, including grants and proposals, to strengthen program capacity.
  • Support the Director in designing and implementing staff trainings to ensure service excellence.
  • Bachelor’s degree preferred; or four to six years’ progressive leadership experience in social services, preferably in refugee resettlement or related fields.
  • Demonstrated ability to manage multi-funded programs and lead diverse teams
  • Reliable transportation
  • Valid driver license
  • Valid vehicle insurance
  • Must be at least 21 years of age
  • Must have a clean driving record
  • Knowledge of state and federal contracts, program manuals, and operational guidelines.
  • Strong documentation and organizational skills with attention to detail.
  • Proficiency in Microsoft Office Suite, email, and internet usage.
  • Strong verbal and written communication skills.
  • Critical thinking and problem-solving abilities.
  • Bilingual ability preferred.
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