SOC Team Manager

Edgewater Federal Solutions, Inc. • Albuquerque, NM

4h

About The Position

Edgewater Federal Solutions is seeking an IT Team Manager to support the IT program at a major national laboratory.
This role provides strategic oversight and leadership to the Support Operations Center (SOC) team, ensuring efficient service delivery and exceptional customer satisfaction. You will collaborate with stakeholders to define service standards, manage resources, and continuously improve processes. As a centralized hub, the SOC’s operational scope is dynamic; the successful candidate must scale monitoring efforts and adapt workflows in real-time to incorporate the addition of new teams, emerging workstreams, or expanding infrastructure.

Requirements

• Associates in relevant discipline plus a minimum 3 years, or more, of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties
• Related experience may be substituted for relevant education and vice versa.
• Must have an Active DOE Q Security Clearance
• U.S. Citizenship is required.
• Must have a proven experience leading Team.
• Work Shift work to cover 24/7 environment
• Ability to type 50+ WPM

Nice To Haves

• Experience in the current customer environment
• Bachelor’s degree in information technology, or related discipline.
• Experience with ServiceNow.
• Experience with KCS methodology.
• Any additional requirements determined by the Service Manager.

Responsibilities

• High-Pressure Leadership: Demonstrate a proven ability to lead in a high-stress environment, serving as the primary escalation point for critical incidents and providing decisive leadership during complex, time-sensitive outages.
• Team Development & Culture: Recruit, onboard, and mentor a diverse team of SOC technicians and developers; foster a high-performance culture centered on accountability, continuous learning, and technical upskilling.
• Operational Excellence: Oversee and optimize SOC workflows to ensure rapid incident response and proactive monitoring; manage team performance through KPIs, regular feedback, and professional development planning.
• Strategic Tool Ownership: Guide the full lifecycle of SOC-specific tools—from requirements to maintenance—ensuring development efforts directly address operational gaps and automate routine tasks.
• Cross-Functional Collaboration: Partner with broader IT teams to facilitate knowledge sharing and cross-training, bridging the gap between operational needs and technical development.
• Stakeholder Communication: Deliver clear, data-driven updates and performance reports to all organizational levels, from technical staff to senior leadership and the Operations Manager.
• Operational Availability: Maintain flexibility to support a 24/7 mission; while primarily a business-hours role, the manager must be available for after-hours escalations or urgent team needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree