SOC Supervisor

Concentric advisors, inc.•Seattle, WA

46d•Onsite

About The Position

We are seeking an experienced security professional to join as a Security Operations Center (SOC) Supervisor. The SOC Supervisor leads a team of Operators, managing and supporting highly confidential operations by assisting personnel with all concerns related to the safety and security of locations around the globe. The Supervisor oversees access control, alarms, customer service, and incident management operations and ensures that these operations are performed in accordance with established policies and procedures. The SOC Supervisor will utilize analytical skills, attention to detail, and the ability to remain calm under pressure, all under the guidance of the SOC Operations Manager in a 24/7 environment.

Requirements

High school diploma or equivalent required
5 years of equivalent work experience in the Military, Law Enforcement, Government, or Corporate Security
Prior experience in a Security Operations Center, TOC, or similar
Experience managing or leading a team of five or more employees
Excellent written and verbal communication skills
Must be a U.S. Citizen
Must be able to legally work in the country where this position is located without visa sponsorship.

Nice To Haves

Bachelor's Degree in Criminology, Political Science, Business Management, Communications, Sociology, or other related degree
Six (6) or more years' experience in a high-intensity, high-volume environment, such as a Security Operations Center, Crisis Management/Response Center, or Customer Call Center
Knowledge of security systems for access control and alarm monitoring
Strong analytical skills that are process-oriented, with an understanding of the importance of people driving the best customer experience
Able to work independently and collaboratively with global and remote teams across all levels within the organization
Knowledge of Python, SQL, and Splunk Search Processing language

Responsibilities

Draft and send Stakeholder notifications
Triage and manage incidents that cause business disruptions
Escalate issues as required to more senior-level management and/or the client.
Develop and mentor Operators through coaching, feedback, and conflict management.
Oversee quality control and oversight for all production, support, and staffing functions in conjunction with the SOC Operations Manager.
Work with the Operations Manager to identify process and quality improvements.
Represent the SOC in incident response meetings with stakeholders
Facilitate "tabletop" exercises on shift for continuous Operator training
Receive shift pass-down information and conduct shift briefings to provide updates, assignments, training, and contractual compliance
Send emergency messages to stakeholders and associates notifying them of security incidents.
Author, review, and publish informational products related to security and safety incidents.
Brief internal leaders on notable, ongoing issues
Provide back-up support and on-call function as needed
Assess service statistics and prepare detailed reports on findings
Respond to escalated customer service issues on time
Collaborate with multiple departments to propose and implement solutions to customer challenges
Drive the execution of action items related to correcting access control misconfigurations or removing individual permissions to closure
Manage multiple area access management security workflows crucial to operational success
Analyze datasets and space layouts, and leverage software systems to accomplish key tasks
Perform other related duties and special projects as required

Benefits

Employer-provided Medical, Dental, & Vision benefits
Medical selection of PPO or HDHP, including HSA employer contribution
Medical FSA
Employer-paid insurance: life, STD, LTD, and AD&D
401 (k) including employer match
7 paid holidays
Paid leave (vacation, sick, parental)
Annual Health & Wellness Benefit
Pet Insurance
National discount employee program
Employee Assistance Program for personal needs
Credentity Protection - Eclipse Digital Protection by Concentric
Dedicated Security and Intelligence Training Programs for Professional Development
Coaching and Mentoring Opportunities