SOC OPERATOR
About The Position
Join a dedicated team providing enterprise-wide security support services for Mayo Clinic. Operators work 12-hour on-site shifts in a close-knit environment, handling call taking, dispatching, and monitoring multiple security systems to ensure safety and rapid response across all campuses. Coordinates emergent and non-emergent requests for Mayo Clinic Security services. Acts as an interface between Physicians, Allied Health Staff, Patients, and Visitors by dispatching Campus Security Officers to routine and emergency calls for service and medical assistance. Receives and coordinates radio, telephone, and email communications for the Mayo Clinic Enterprise both domestically and internationally. Prioritizes calls for service based on urgency and criticality and initiates appropriate action. Queries callers to obtain detailed incident information, records all officer duties and activities via case/incident management system. Operates and monitors a wide array of security system technologies, including: Systems for video management, access control, panic/duress, infant protection, and two-way radio communication. Performs security technology system preventative maintenance checks, system troubleshooting, and initiates work orders to address identified issues. Gathers and collates open source security information and assesses/monitors real world security events for escalation. Notifies appropriate supervisors, managers, or leadership of critical alarms or incidents on a 24-hour basis. This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position. During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.
Responsibilities
- Handling call taking
- Dispatching
- Monitoring multiple security systems
- Coordinating emergent and non-emergent requests for Mayo Clinic Security services
- Dispatching Campus Security Officers to routine and emergency calls for service and medical assistance
- Receiving and coordinating radio, telephone, and email communications for the Mayo Clinic Enterprise both domestically and internationally
- Prioritizing calls for service based on urgency and criticality and initiates appropriate action
- Querying callers to obtain detailed incident information
- Recording all officer duties and activities via case/incident management system
- Operating and monitoring a wide array of security system technologies, including: Systems for video management, access control, panic/duress, infant protection, and two-way radio communication
- Performing security technology system preventative maintenance checks, system troubleshooting, and initiates work orders to address identified issues
- Gathering and collating open source security information and assesses/monitors real world security events for escalation
- Notifying appropriate supervisors, managers, or leadership of critical alarms or incidents on a 24-hour basis
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
