SOC Operator

Discovery Land Company

86d • $29

About The Position

This role will be located at one of Discovery Land Company’s locations: Makena Golf & Beach Club, set on Maui, HI. Makena is seeking a Security Operation Center (SOC) Operator to join the Security Department. Makena SOC Operators are a part of a professional team of safety and security providers and are encouraged to contribute their knowledge and skill sets for the benefit of the community and department. SOC Operators are responsible for monitoring, tracking and coordinating all incidents that will or may impact the community while in a fast-paced environment. Using a variety of systems, SOC Operators assist with requests via phone, email and/or radio from the Security department. SOC Operators will troubleshoot, assess and triage security related issues as required and are responsible for the safety and well-being of all members, guests, and employees at Makena Golf & Beach Club. SOC Operators must take a “concierge security” approach while working with our distinguished membership.

Requirements

• Prior experience in dispatch, call center, SOC environment, armed security, law enforcement, or military.
• High school diploma, GED, or higher education.
• Valid Driver’s License.
• Clear Criminal Background.
• Ability to work calmly and efficiently in high stress situations.
• Excellent communication skills, both written and verbal.
• Advanced computer skills and proficiency.
• Strong analytical and problem-solving skills.
• Able to work in a team environment.
• Self-motivated and able to multitask.

Responsibilities

• Answer and respond to routine and emergency calls.
• Monitor alarms and surveillance equipment.
• Maintain records of communications and events.
• Dispatch security personnel as required.
• Escalate unusual/critical event information to relevant supervisory personnel and others.
• Prevent unauthorized access to the property and use of its facilities via surveillance equipment.
• Coordinate with security and external partners during emergencies and routine events.
• Maintain a safe residential and working environment for all members, guests and employees by identifying, treating, and reducing workplace risks.
• Utilize multiple internal and external resources to gather and manage information and intelligence about events affecting the community.
• Enforce the club’s health and safety policies for members, guests, and employees.
• Adhere to all company service and operating standards.
• Remain in compliance with local, state and federal regulations.
• Maintain the personal “concierge” security approach for members, guests, and employees while on property.
• Think outside the box and solve problems with resources at hand.
• Assist in conducting investigations and update requestors in a timely manner.
• Document every incident that comes into the SOC and escalate to management as needed.

Benefits

• $29.09/hr
• Medical, Dental, and Vision Benefits
• 401k Contribution
• Paid Time Off and 11 Paid Holidays
• Professional development and upward mobility opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees